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    Guest Service Agent - Cairo, مصر - Radisson Hotel Group

    Radisson Hotel Group
    Radisson Hotel Group Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • Is available to register, process, and greet customers promptly
    • Checks the daily arrival list
    • Welcomes customers to the hotel
    • Responds to customer requests for information about the hotel and its
    • surroundings
    • Arranges for special services requested by the customer
    • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
    • Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
    • Allocates rooms and issues appropriate keys
    • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment
    • Changes room rates and guest rooms if approved by Duty Manager
    • Handles incoming guest room reservations
    • Handles reservations for guests with rental cars, restaurants, etc.
    • Is aware, at all times, of current room status and room availability
    • Is fully aware of Radisson Blu service concepts
    • Is fully aware of, and knows how to handle, all current and future hotel
    • promotions
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