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    Guest Service Agent - Cairo, مصر - Hilton hotel Egypt

    Hilton hotel Egypt
    Hilton hotel Egypt Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Responsibility

    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
    • Demonstrate a high level of customer service at all times
    • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • Comply with hotel security, fire regulations and all health and safety legislation
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