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    Customer Service Agents - Cairo, مصر - NOK Human Capital

    NOK Human Capital
    NOK Human Capital Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Handle incoming chats, telephone contacts, and solve them in a timely manner and efficient manner

    Working Hours are 8 productive Hours + 1 Hr Of break (Total 9 Hrs.) with Rotational Shifts and OFFs (During Ramadan the daily required HRS of work will vary which will be communicated later)

    For Permanent profiles Preferably tenured (No undergraduates to be hired)

    Medical Insurance to be covered by the company as per Noon medical Insurance policy.

    Post 6 months noon might recommend for transfer employee to noon( No additional fee will be incurred on us for this movement)

    Annual leave, Sick, and Maternity as per Egyptian labor law

    Social insurance Coverage with the maximum ceiling according to the gross salaries as per law

    REQUIREMENT:

    Experience of working in inbound calls/chats in E-commerce, Quick Commerce and or FMCG

    1-3 years of relevant experience preferably

    Structured case writing

    Strong problem-solving, communication and team player

    Fluent in English and Arabic

    Ability to work in a fast-paced environment

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