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    Guest Relations Manager - Cairo, مصر - Hilton hotel Egypt

    Hilton hotel Egypt
    Hilton hotel Egypt Cairo, مصر

    منذ يوم

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    وصف


    Responsibilities:




    • Meet, greet and direct Guests who enter the lobby area
    • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
    • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
    • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
    • Manage, record and resolve promptly Guest or customer complaints
    • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
    • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
    • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
    • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
    • Maintain good communication and work relationships in all hotel areas
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