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Account Manager
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Cairo

    Account Manager - Cairo, مصر - CARMA

    CARMA
    CARMA Cairo, مصر

    منذ يومين

    Default job background
    وصف
    • Understand client business, their requirements and needs, to offer suitable solutions and generate new business
    • Manage and oversee multiple deliverables and services simultaneously, thus ensuring timely delivery
    • Upsell company services to the existing clients based on their requirements
    • Ensure that all clients derive maximum value from their investment and utilize all their products, through continuous client contact
    • Manage the onboarding and activations for the clients
    • Manage client accounts, contracts process, ensuring full adherence to company contracts
    • Consult, educate and support clients autonomously
    • Manage portal training & development for the clients
    • Resolve issues to maintain and strengthen client trust
    • Project-manage deliverables by liaising with CARMA teams across various regional offices
    • Ensure the flow of continuous progress reports to CARMA management and clients
    • Maintain high clients' satisfaction ratings that meet company standards and ensure excellent client retention rates in cooperation with manager
    • Comply with CARMA policies and procedures and support CARMA mission and vision
    • Perform other job-related duties as assigned by direct manager
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