- Evaluating sourcing procedures and presenting improvement strategies to senior management for approval.
- Analyzing and calculating procurement costs and developing cost reduction strategies.
- Driving purchasing decisions based on cost and scenario analysis, as well as market trends.
- Negotiating contracts with key suppliers, including costs and terms of supply, service, and quality.
- Collaborating with the procurement department to identify and pursue new supplier opportunities.
- Conducting market research, as well as creating cost estimates and forecasts.
- Hiring, training, and managing procurement department employees.
- Estimating risks and applying risk minimizing techniques, as well as negotiating contracts that comply with industry regulations.
- Maintaining strategic sourcing relationships and developing strong partnerships.
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Contact Center Analyst
منذ أسبوع
Nestlé Cairo, مصرContact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch service · A DAY IN THE LIFE ... · Execute accurately and timely daily operat ...
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Contact Center Supervisor
منذ 5 أيام
Nestle Egypt Mea Cairo, مصرResponsibilities: · Monitors the daily workload of team members and adjusts ensure adequate coverage and that correct procedures are followed · Responsible for coordinating: orientation, training, assignment, coaching, counseling, and disciplining workforce · Responsible for admi ...
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Contact Center Agent
منذ أسبوع
Nestle egypt Cairo, مصرAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · Engaging i ...
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Contact Center Supervisor
منذ 21 ساعة
Nestle Egypt Mea Cairo, مصرResponsibilities: · • Responsible for coordinating: orientation, training, assignment, coaching, counseling, and disciplining workforce · • Responsible for administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contri ...
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Contact center agent
منذ 4 أيام
Collars HR Cairo, مصرHandle inbound and outbound calls in a professional and courteous manner. · - Assist customers with inquiries, concerns, and technical issues. · - Provide accurate and detailed information about products, services, and promotions. · - Troubleshoot and resolve customer complaints ...
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Contact Center Representative
منذ 5 أيام
Nawy Real Estate egypt Cairo, مصرRepresent the company in a professional and a qualified manner · Handle inbound calls for the company · Following up complicated customer calls when required · Keep records of all incoming calls and inquires on the company's database · Identify customers' needs and direct them to ...
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Contact Center Manager
منذ 6 أيام
Cairo Governorate, EgyptCairo Cairo, مصر دوام كاملResponsiblity: · Supervising day-to-day operations in the customer service department. · Responding to customer service issues in a timely manner. · Creating effective customer service procedures, policies, and standards. · Developing customer satisfaction goals and coordinating ...
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Contact Center Representative
منذ 5 أيام
Seoudi Supermarket Cairo, مصرJob Description · Answering and making calls. · Following ups with the customer. · Job Requirements · University graduate "with any relevant Bachelor degree" · Proficient in relevant computer applications. · Very good command of English (oral and written). · ...
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Contact Center Representative
منذ 6 أيام
nawy egypt Cairo, مصرAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · Engaging i ...
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Contact Center Expert
منذ يوم
orange egypt Cairo, مصرAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · Engaging i ...
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Contact Center Team Lead
منذ أسبوع
IGT Solutions egypt Cairo, مصرLead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. · Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant me ...
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contact center inbound agent
منذ أسبوع
Commercial International Bank Cairo, مصر1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. · 2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer s ...
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Contact Center Team Leader
منذ أسبوع
Future Group Egypt Cairo, مصرOversee daily operations within the contact center, ensuring adherence to policies and quality standards. · Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish. · Analyse performance metrics to identify areas for improvement and implemen ...
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HR Contact Center Agent
منذ أسبوع
Nestle egypt Cairo, مصرResponsiblity: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before of ...
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Contact Center Agent Conecntrix
منذ 4 أيام
vodafone Cairo, مصرResponsibilities: · The District Manager shall possess strong leadership skills along with understanding our client s expectations and provide the required management support in the sales effort through feasibility studies, pricing, and quality The primary responsibility of thi ...
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HR Contact Center Representative
منذ 5 أيام
IBM Egypt Cairo, مصرResponsibilities: · • Performs daily transactions linked to Client's tactical and strategic requirements focused Human Resources processes/functions. · • Supprorts their Client's strategy, priorities, and operations and broadly leverage this knowledge to achieve appropriate busin ...
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Spanish Contact Center Team Leader
منذ 6 أيام
Jadeer Cairo, مصرProvide Direct Customer Support through various channels. · Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. · Investigate and resolve customer complaints and queries particularly escalate ...
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Huawei Cairo, مصرQuality Engineer · Responsibilities: · Design test cases and perform testing of · Identify, document and track · Perform re-testing when bugs are · Perform regression testing when · Understanding of UI and backend · Perform initial analysis for technical issues and work clos ...
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Internship – CONTACT CENTER OPERATIONS
منذ 3 أيام
CIB Giza, مصر دوام كاملJob Description: · To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. · [ads1] · Job Responsibilit ...
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Talent Pal Cairo, مصرResponsibilty: · Greeting customers and offering assistance. · Answering customer questions and concerns. · Providing customers with detailed product information and recommendations. · Advising customers about member benefits promotions and sales. · Totaling purchases and pr ...