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    Contact Center Analyst - Cairo, مصر - Nestlé

    Nestlé
    Nestlé Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام

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    وصف

    Contact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch service

    A DAY IN THE LIFE ...

    Execute accurately and timely daily operational activities below:

    • Extract OR reports and operational analysis reports and identify areas of improvement
    • Responsible for distributing certain activities for the team and follow-ups to meet the expected deadlines
    • Perform operational quality assessments and coaching based on findings as well as conduct knowledge refreshment sessions
    • Perform regular analysis of end-user feedback and suggest improvements and/or escalate issues properly
    • Perform system tests for new implementation, upgrades, and report issues
    • On-board newcomers and deliver the Contact Center Knowledge Transfer to ensure they're equipped with the knowledge to perform the daily operations
    • Participate in meetings with stakeholders and share the global alignments with the team
    • Regular maintenance of existing dashboards
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