- Responsible for administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
- Planning and reviewing compensation actions; enforcing policies and procedures
- Monitor and measure performance across channels, operations, processes, and systems
- Proactively collaborate with brands and internal stakeholders
- Ensures team is aligned with the company's Operational Master Plan (OMP)
- Responsible in ensuring that all agreed SLAs and KPIs are met
- Ensures critical roles and activities have backups
- Drives continuous improvement
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Fulfillment Center Supervisor
منذ أسبوع
Souq for E-Commerce LLC egypt Cairo, مصرL quipe de Dr Rodriguez sagrandit · Clinique dentaire Granby souhaite int grer un ou une Dentiste pourcentage pour desservir sa client le en · La clinique offre tous les types de traitements. Des dentistes exp riment s sont disponibles sur place pour vous offrir du mentorat pers ...
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Call Center Supervisor
منذ أسبوع
Upgrade Cairo, مصرWe are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. · We are looking for an experienced Call Center Supervisor to oversee our call center age ...
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Contact Center Supervisor
منذ أسبوع
Nestle Egypt Mea Cairo, مصرResponsibilities: · Monitors the daily workload of team members and adjusts ensure adequate coverage and that correct procedures are followed · Responsible for coordinating: orientation, training, assignment, coaching, counseling, and disciplining workforce · Responsible for admi ...
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Gardener
منذ أسبوع
Marriott Hotels Egypt Cairo, مصرPOSITION PURPOSE: · To role model ESR, Inc. s Core Values by providing Individuals in service the ability to reach their person centered plan/goals; supporting community integration while providing the necessary supports as described in the Coordinated Support Plan. · ESSENTIAL ...
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Facilities Supervisor
منذ أسبوع
myGwork Cairo, مصرThe Facilities Supervisor - Maintenance will have a significant impact on customer experience. The Facilities Supervisor - Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencie ...
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Team Leader
منذ أسبوع
IGT Solutions egypt Cairo, مصرTeam coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players · Lead team(s) of up to 25 Contact Center representatives including Supervisors · Ensuring that the project assigned to you ...
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Operations Manager
منذ أسبوع
Tabby Cairo, مصرAssist in managing and mentoring a team of customer service representatives and supervisors to maintain a high-performance work environment. · Work closely with the Head of Contact Center to implement strategies for delivering exceptional customer service experiences and meeting ...
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Guest Survey Associate
منذ أسبوع
NOK for Human Capital Solutions Cairo, مصرJob Description · Meet the minimum expectation of 400 outbound phone calls using automated technology. · 2 successful transfers per hour is required · Contact recent hotel guests and conduct 2-3 minute surveys about their recent stay. · Upon completing the survey, successfully tr ...
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M-club Attendant
منذ 3 أيام
Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Cairo, مصرGreet all customers in a warm, friendly and welcoming tone. · Responsible for answering the phone and providing appropriate information to customers. · Responsible for monitoring the pool area. · Ensures the overall cleanliness of the areas being monitored. · Responsible for obse ...
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Supervisor Operations
منذ 6 أيام
TALABAT Cairo, مصر3-5 years of full-time professional experience in the call center is a must. · 3 years of experience as a supervisor is a must. · The capability of using Microsoft Office products. · Advanced English (written and spoken) · Project management knowledge. · Time Management Skills. · ...
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Software Engineer
منذ أسبوع
Canonical Cairo, مصرJob Purpose · To respond to client queries and report any incidences to the technical, IT and recovery team for action; monitor the non-streaming and non-polling incidences and note for action as necessary. · Main Duties and Responsibilities · Respond to inbound calls, client s ...
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Data Center Specialist
منذ أسبوع
المصريه للاتصالات Cairo, مصرReceive and respond to calls · Provide guidance and solution for routine problems or queries to ensure problem resolution with specified time scales. · Escalate complex problems to the relevant person and ensure the caller is apprised of his action · Provide monitoring of the sys ...
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Day Auditor
منذ أسبوع
Four Seasons Egypt Cairo, مصرResponsibilities: · • Maintain harmonious and professional relationship with co-workers and supervisors, in particular maintain a solid rapport with Front Desk, Reservations, Food & Beverage and other departments that turn in paperwork to Day Audit. · • Coordinate work with other ...
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Grundfos Cairo, مصرThe Customer Sales and Support Center Manager is to provide leadership, direction, supervision, process efficiency and process improvement for their respective team and to ensure that Grundfos is exceeding the support expectations of the customer base and the organization. The CS ...
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al futtaim automative Cairo, مصرCustomer Service Representative | Al Futtaim Automotive | Nile Trading and Engineering · Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers' queries and concerns. · Handling website official office page cu ...
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IT Network Infrastructure Supervisor
منذ أسبوعين
TotalEnergies Cairo, مصرCisco CCNA / CCNP is a must. · Strong experience in VMware and backup solutions. · Strong experience in LAN and WAN (switches configuration, VLANs, routing protocols, MPLS, VPN). · Strong experience in Data Center management. · Good Experience in voice technologies (POTS, VoIP, S ...
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CNX-Academy Instructor
منذ أسبوع
Concentrix Cairo, مصر دوام كاملJob Title: · CNX-Academy Instructor - German Speaker C1\C2Job Description · The trainer is: · - Responsible for day-to-day functional direction of agents within the training classroom environment, including student progress monitoring for the duration of training, providing coach ...
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CS Quality Assurance Analyst
منذ أسبوع
Nok Human Capital Cairo, مصرNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry. · About The Job · Were changing the way people think about customer service and we need your help · Were looking for a CS Quality Assurance Analyst to monito ...
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CS Quality Assurance Analyst
منذ أسبوع
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " CS Quality Assurance Analyst" for IntouchCX, a global BPO leader in customer support industry. · About The Job · We're changing the way people think about customer service, and we need your help · We're looking for a " CS Quality Assurance Analyst ...
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RE-ADVERTISEMENT-Software and BI Specialist
منذ 4 أيام
United Nations High Commissioner for Refugees (UNHCR) Cairo, مصر· JOB DESCRIPTION · Reports to: IT Manager · Location: Cairo, Egypt · Main purpose of position · The Software and BI Specialist is responsible for full stack development and support of enterprise applications, including middleware and APIs, and database administration, Extract, ...
Contact Center Supervisor - Cairo, مصر - Nestle Egypt Mea
وصف
Responsibilities:
Responsible for coordinating:
orientation, training, assignment, coaching, counseling, and disciplining workforce