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    Contact Center Supervisor - Cairo, مصر - Nestle Egypt Mea

    Nestle Egypt Mea
    Default job background
    وصف


    Responsibilities:




    Responsible for coordinating:
    orientation, training, assignment, coaching, counseling, and disciplining workforce


    • Responsible for administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
    • Planning and reviewing compensation actions; enforcing policies and procedures
    • Monitor and measure performance across channels, operations, processes, and systems
    • Proactively collaborate with brands and internal stakeholders
    • Ensures team is aligned with the company's Operational Master Plan (OMP)
    • Responsible in ensuring that all agreed SLAs and KPIs are met
    • Ensures critical roles and activities have backups
    • Drives continuous improvement

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