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    Customer Service Manager - Cairo, مصر - Orange Business Services Egypt

    Orange Business Services Egypt
    Orange Business Services Egypt Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ يوم

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    وصف

    Responsibilities:

    • You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).
    • You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various teams do their utmost to return to normal as quickly as possible and keep the customer informed of the progress of the resolution.
    • Thanks to your knowledge of the client's issues, you play an advisory role and you contribute to the development of additional turnover.
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