- Ensuring the correct and proper delivery of customer support services to our customers.
- Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.
- Take ownership of customers issues and follow problems through to resolution
- Guide the sales and presales team in any projects pertaining warranty and operations and maintenance contracts in terms of pricing, selecting and designing the suitable solution.
- Taking ownership of customer service to increase the sales volume LoB Margins
- Responsible for the financial and commercial performance of delivered customer support services
- Ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.
- Follow agreed Services processes and standards
- Act as escalation path for major and critical incidents to ensure service is restored urgently
- Ensure Vendors amp; suppliers fulfil their contractual obligations, especially regarding SLAs for incidents, root cause analysis, monitoring trends and problem resolution.
-
Service Manager
منذ 3 أيام
Talent Pal Cairo, مصر**This role oversees project services, manages installations, leads a team, and addresses client issues. **Responsible for directing tasks, monitoring projects, managing contracts, and providing technical support. The role involves preparing reports, assessing training needs, and ...
-
Customer Service Team Manager
منذ 3 أيام
Talent Pal Cairo, مصر5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. · - Demonstrated ability to build, develop and handle a group of people · - Ability to support Business and provide solutions to customer pain points · - Ability to ...
-
Pmh Service Partner Manager
منذ 3 أيام
SAP Cairo, مصر**We help the world run better** · **PMH Service Partner Manager** · The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. ...
-
Customer Service Duty Manager- Egypt
منذ أسبوع
British Airways Cairo, مصرCustomer Service Duty Manager · - Sharm El Sheikh, Egypt · This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. Our country's creat ...
-
Service Manager
منذ 6 أيام
Antal International Egypt Cairo, مصرDelegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. · Handling customer complaints or concerns quickly and professionally to maintain good customer relation ...
-
French-speaking service delivery manager
منذ 6 أيام
Atos Cairo, مصرNos salaires augmentent en 2023 · Nos seniors recherchent leurs SUPERS infirmiers · Villa Beausoleil est une entreprise familiale et ind pendante, nous imaginons, construisons et g rons des lieux de vie haut de gamme et innovants pour seniors. Nous nous engageons offrir une ...
-
Service Manager
منذ 5 أيام
Talent Pal Cairo, مصرJob Description · This role oversees project services manages installations leads a team and addresses client issues. Responsible for directing tasks monitoring projects managing contracts and providing technical support. The role involves preparing reports assessing training nee ...
-
F&b Service Expert
منذ أسبوع
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non- ...
-
Clerk-accounting
منذ يوم
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Finance & Accounting · **Lieu** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Management · ...
-
F&b Service Expert
منذ أسبوع
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **T ...
-
Guest Arrival Expert
منذ أسبوع
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Rooms & Guest Services Operations · **Lieu** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non- ...
-
Coordinator-admin
منذ 3 أيام
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Administrative · **Lieu** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Management · **Résu ...
-
Associate Facilities Manager
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · Essential · **Responsibilities**: · Client Relationship · Strive to "delight" the Client in all aspects of service delivery · Interact on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing se ...
-
Demi Chef de Partie
منذ 3 أيام
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Manag ...
-
Heart of House Specialist
منذ أسبوع
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **T ...
-
Country Lead
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Country Lead**: Job Description Summary · Our service vision is to create an inspiring and welcoming place of work, offering seamless service and an exceptional experience. The Country Lead will work with energy to mo ...
-
Facilities Manager
منذ يومين
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Client/Stakeholder Management**: · Ensure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters. · Promoting high level of satisfaction ...
-
Hotel Cleanliness Expert
منذ يوم
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Housekeeping & Laundry · **Lieu** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non- ...
-
Cook I
منذ يوم
Marriott International, Inc Cairo, مصر**Numéro de l'Emploi** · **Catégorie d'Emploi** Food and Beverage & Culinary · **Lieu** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE · **Horaire** Full-Time · **Situé à distance ?** N · **Mutation?** N · **Type de Poste** Non-Manag ...
-
Guest Experience Manager
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Job Title**: Guest Experience Manager · The role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office. · They will consistently de ...
Service Manager - Cairo, مصر - SSC Egypt Mea
وصف
Responsibilities: