Mohamed Helmy

IT Professional with more than 17 years of experience managing IT infrastructures and team operations, 
proven ability to create and deliver solutions tied to business growth, and systems optimization. 
Involved in ERP solutions architecture efforts and identify IT service improvements.

Information Technology Manager 
Misr Cement Minya – Cairo, EGYPT
Feb 1, 2016 – Present
 Overseeing IT department operations, budget and training, setting KPIs to evaluate team 
performance.
 Reducing operation cost by adopting virus solutions (On Prim, Hybrid and Cloud).
 Conferring with executives to advice and plan for short-term and long-term IT system upgrade needs.
 IT Governance by implementing IT policies and manuals to align IT projects with business strategies.
 Conducted workload assessments and devised new operational processes.
 Improved security by implementation of company-wide enterprise security strategy for network and 
hardware, Disaster recovery, Data Centers, data protection and endpoint protection.
 Demonstrated familiarity with the latest technology solutions, as well as industry trends.
 Lead IT projects and Participates in ERP solutions sizing efforts and service improvements.
 Act as the escalation point.
Senior Information Technology Systems Administrator 
ASEC Cement – Cairo, EGYPT
Nov 1, 2010 – Jan 1, 2016 (5 yrs. 3 mos.)
 Network and system performance, conducting troubleshooting, security patching and maintenance.
 Carried out New ASEC Cement International Offices network design & implementation.
 Upgraded from Microsoft Exchange Server 2007 to 2010.
 Oversaw daily performance of computer systems and immediately responded to issues to keep 
Infrastructure up and running.
 Co-planned, Implemented and migrated from physical to Virtual.
Participated in the capacity planning and implementation our Enterprise Storage Solution.
 Managing Veeam Backup server, performing daily system monitoring and support users.
Senior Technical Support Engineer 
ASEC for Manufacturing & Industrial Projects "ARESCO" – Cairo, EGYPT
Jan 1, 2005 – Oct 1, 2010 (5 yrs. 10 mos.)
 Supervised team members and ensured their involvement in the workflow and their understanding to
task objectives.
 Established connection between remote sites and main office via Satellite Internet Connection.
 Installed VOIP devices and support it.
 Carried out Day to Day Technical Support.
 Company’s Domain Controller and File Server Management.

Faculty of Computers and AI – Cairo University – EGYPT
Pro. Masters: Cloud Computing and Networks 2021
The Higher Institute of Management and Technology – EGYPT
Bachelor of Science: Management Information Systems 2004