وظائف
>
Cairo

    Service Delivery Manager - Cairo, مصر - SSC Egypt

    SSC Egypt
    SSC Egypt Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved
    • Define service level agreements (SLA) related to contracted services and have an excellent understanding of the contract
    • Responsible for the cost and quality of solutions delivered by the technical delivery teams including offers, implementation, and operations
    • Managed the IT Service Delivery team, taking responsibility for the service desk, desktop support, and application support
    • Ensure SLAs are achieved and client expectations are met (or exceeded)
    • Build service relationships with clients
    • Manage the IT Service Delivery team and be responsible for career development and appraisals
    • Ensure that systems, processes, and methodologies as specified are followed to ensure effective monitoring, control, and support of service delivery
    • Provide reports to an agreed schedule (or on request), including management and account performance reports
    • Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
    • Drives up the quality of solutions (availability and performance) and drives down cost
    • Understand and underpin the implementation of IT Service Strategies supporting Customer environments
    • Participate in the gross profitability of the account
    • Work to mitigate the impact of service failures and improve quality
    • Responsible for the continued provision of delivered services, to agreed quality
    • Manage the delivery of service from delivery units and other direct service suppliers
    • Act as an escalation point for Incident Managers
    • Responsible for the identification and tracking, within the delivery teams, of true problems to completion. Initiating any necessary escalations
    • Provide input into bids, due diligence, and transition planning for new contracts
    • Review all major changes and projects affecting areas of responsibility, checking the impacts of each change
    • Underpin the Operational Level Agreements within the delivery units where specifically needed (i.e. where the Customer requirements differ from the service level in standard service descriptions)
    • Keeps a P/L of the customer and keeps track of the right Accruals/Invoices to be made to keep the accounting system up to date
  • Penta-b egypt

    Associate Delivery Manager

    منذ يومين

    Penta-b egypt Cairo, مصر

    BUSCAMOS CUIDADORES EXTERNOS MADRID · IMPRESCINDIBLE TITULACION SOCIOSANITARIA (PRESENTAR CERTIFICADO O DIPLOMA) · AUXILIAR ENFERMERIA O TITULACION SIMILAR · Servicios de externos en contrataci n de r gimen de empelados de · hogar, con contratos · Imprescindible · Documentaci ...

  • Talent Pal

    Manager - Transformation Delivery - Business

    منذ يومين

    Talent Pal Cairo, مصر

    **The Opportunity**: · If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY's TD team about the opportunities we can offer you. To continue the successful growth ...

  • Talent Pal

    Eg Hub Account Manager, Hub Delivery

    منذ يومين

    Talent Pal Cairo, مصر

    Bachelor's degree or equivalent · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - 5 years proven experience in logistics, ops, and program/project management. Experience in operations management. Analytical skills, with advanced excel s ...

  • Atos

    French-speaking service delivery manager

    منذ 4 أيام

    Atos Cairo, مصر

    Nos salaires augmentent en 2023 · Nos seniors recherchent leurs SUPERS infirmiers · Villa Beausoleil est une entreprise familiale et ind pendante, nous imaginons, construisons et g rons des lieux de vie haut de gamme et innovants pour seniors. Nous nous engageons offrir une ...

  • Giza Systems egypt

    Delivery Manager

    منذ 4 أيام

    Giza Systems egypt Cairo, مصر

    Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. · • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers · • Guiding the team on how to get the most out of self-organization · ...

  • vendors egypt

    Service Delivery Manager

    منذ 3 أيام

    vendors egypt Cairo, مصر

    Responsibilty: · Maintaining positive relationships with customers. · Identifying customer needs and overseeing service delivery within the business context. · Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effici ...

  • Philips

    Service Delivery Manager

    منذ يومين

    Philips Cairo, مصر دوام كامل

    Job Title · Service Delivery ManagerJob Description · As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and cont ...

  • SSC Egypt

    Service Delivery Manager

    منذ 5 أيام

    SSC Egypt Cairo, مصر

    Understanding business cycles of outsourcing and managed services · Manage demand from users on IT services , physical security and supervise the delivery · Assist in building and updating Service Catalogue to streamline the services · Ensure the service operation is running smoo ...

  • KnowledgeNet

    Services Delivery Manager

    منذ أسبوع

    KnowledgeNet Cairo, مصر

    Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently. · Maintaining team skills matrix and improving cross-product skills for high performing team members · Reviewing and approving SOW, contracts, cost sheets, and projec ...

  • IDEMIA

    Service Delivery Manager

    منذ 6 أيام

    IDEMIA Cairo, مصر

    Provide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application servers · Collaborate with stakeholders, including project managers, system architects, and business ...

  • SSC Egypt

    Software Delivery Manager

    منذ 6 أيام

    SSC Egypt Cairo, مصر

    A software delivery manager coordinates and manages the software development process for specific software projects. The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Project ...

  • B

    IT Solutions Delivery Manager

    منذ يوم

    B Cairo, مصر

    Job Description · Initiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies. · Oversee the solutions implementation and delivery of software solutions. · Guide business teams through th ...

  • Philips Cairo, Egypt

    Service Delivery Manager

    منذ 5 أيام

    Philips Cairo, Egypt Cairo, مصر

    Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs. · Assuring that the delivered services are in line with the performance Service Level Agreements (SLA's) as defined in the customer services co ...

  • al futtiam

    HC Delivery Operations Manager

    منذ 4 أيام

    al futtiam Cairo, مصر

    About company · Excellent command over PHP/ MySQL, Bootstrap/ HTML5/ CSS3Well versed in object oriented programming / modular programming (essential)Understanding of MVC design patterns and frameworks (essential)Profound knowledge in depth level of customization without affecting ...

  • Philip Morris International Egypt

    Manager Strategy Program Delivery

    منذ 6 أيام

    Philip Morris International Egypt Cairo, مصر

    1. Drive strategic alignment across the cluster with PMI 6+6 strategies and enablers through close guidance and collaboration with the management team and other key stakeholders at the regional and PMI level. Support translating these strategies into a cluster strategy paper / ro ...

  • Atos Cairo, Egypt

    French-speaking service delivery manager

    منذ 4 أيام

    Atos Cairo, Egypt Cairo, مصر

    Responsibilities: · Maintaining positive relationships with customers. · Identifying customer needs and overseeing service delivery within the business context. · Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out eff ...

  • Vodafone Mea Egypt

    Technical Delivery Senior Project Manager

    منذ 3 أيام

    Vodafone Mea Egypt Cairo, مصر

    Java/Web Developer BCHAT · Working Location: Brussels, Belgium · Security Clearance: NATO Secret · Language: High proficiency level in English language · EXPERIENCE AND EDUCATION: · Essential Qualifications/Experience: · University degree in Computer Science/Software Development ...

  • Vodafone Mea Egypt

    Technical Delivery Senior Project Manager

    منذ 5 أيام

    Vodafone Mea Egypt Cairo, مصر

    Responsibilities: · • MVNO (Mobile virtual network operator). · • IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack. · • IT Provisioning experience (Oracle Communications ASAP) · • Oracle IT Stack and Amdocs ...

  • Souq for E-Commerce LLC

    Channel Team Lead, Business Coach

    منذ يومين

    Souq for E-Commerce LLC Cairo, مصر

    Experience managing teams · - Experience with planning, performance metrics, and process improvement · At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads ...

  • JLL

    Country Lead

    منذ أسبوع

    JLL محافظة القاهرة, مصر

    JLL supports the Whole You, personally and professionally. · **Country Lead**: Job Description Summary · Our service vision is to create an inspiring and welcoming place of work, offering seamless service and an exceptional experience. The Country Lead will work with energy to mo ...