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    Services Delivery Manager - Cairo, مصر - KnowledgeNet

    KnowledgeNet
    KnowledgeNet Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.
    • Maintaining team skills matrix and improving cross-product skills for high performing team members
    • Reviewing and approving SOW, contracts, cost sheets, and project budgets
    • Owning and overseeing all program and service delivery aspects
    • Monitoring and ensuring high customer satisfaction and expectations, addressing any significant service issues or complaints escalated within the region
    • Monitoring and achieving key performance indicators (KPIs) for the region regarding service delivery, response times, and customer satisfaction
    • Developing and managing the regional service budget, ensuring cost-effectiveness while maintaining service quality
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