- Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.
- Assuring that the delivered services are in line with the performance Service Level Agreements (SLA's) as defined in the customer services contracts.
- Assuring that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution.
- Structural customer visits and communication around operational issues to assure increasing levels of customer satisfaction.
- Working with key account managers, project management, sales management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP) Escalate relevant customer issues inside the organization to assure high level of reactivity and problem resolution.
- Coaching engineers and ensuring service execution according Philips procedures and processes when establishing a high performing team.
- Determining Field Service Engineer training plans based on compliancy requirements and individual needs.
- Be responsible for patient safety and relevant quality and compliance requirements.
- Lead Service delivery team & professional engineers, in addition to the full alignment of all teams to support business strategy objectives and contribute to business financial commitments.
- Utilize LEAN techniques to drive operational efficiency improvements at the business and department level.
- Identify & develop talent and lead by example to promote a performance culture.
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Associate Delivery Manager
منذ 6 أيام
Penta-b egypt Cairo, مصرBUSCAMOS CUIDADORES EXTERNOS MADRID · IMPRESCINDIBLE TITULACION SOCIOSANITARIA (PRESENTAR CERTIFICADO O DIPLOMA) · AUXILIAR ENFERMERIA O TITULACION SIMILAR · Servicios de externos en contrataci n de r gimen de empelados de · hogar, con contratos · Imprescindible · Documentaci ...
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Manager - Transformation Delivery - Business
منذ 5 أيام
Talent Pal Cairo, مصر**The Opportunity**: · If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY's TD team about the opportunities we can offer you. To continue the successful growth ...
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Eg Hub Account Manager, Hub Delivery
منذ 5 أيام
Talent Pal Cairo, مصرBachelor's degree or equivalent · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - 5 years proven experience in logistics, ops, and program/project management. Experience in operations management. Analytical skills, with advanced excel s ...
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French-speaking service delivery manager
منذ أسبوع
Atos Cairo, مصرNos salaires augmentent en 2023 · Nos seniors recherchent leurs SUPERS infirmiers · Villa Beausoleil est une entreprise familiale et ind pendante, nous imaginons, construisons et g rons des lieux de vie haut de gamme et innovants pour seniors. Nous nous engageons offrir une ...
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Delivery Manager
منذ أسبوع
Giza Systems egypt Cairo, مصرGuiding the team and organization on how to use Agile/Scrum practices and values to delight customers. · • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers · • Guiding the team on how to get the most out of self-organization · ...
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Service Delivery Manager
منذ 6 أيام
Philips Cairo, مصر دوام كاملJob Title · Service Delivery ManagerJob Description · As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and cont ...
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Service Delivery Manager
منذ أسبوع
SSC Egypt Cairo, مصرThe Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved · Define service level agreements (SLA) related to contracted services and have an excellent understanding o ...
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Services Delivery Manager
منذ أسبوع
KnowledgeNet Cairo, مصرOverseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently. · Maintaining team skills matrix and improving cross-product skills for high performing team members · Reviewing and approving SOW, contracts, cost sheets, and projec ...
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Service Delivery Manager
منذ أسبوع
vendors egypt Cairo, مصرResponsibilty: · Maintaining positive relationships with customers. · Identifying customer needs and overseeing service delivery within the business context. · Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effici ...
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Software Delivery Manager
منذ أسبوع
SSC Egypt Cairo, مصرA software delivery manager coordinates and manages the software development process for specific software projects. The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Project ...
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Service Delivery Manager
منذ أسبوع
SSC Egypt Cairo, مصرUnderstanding business cycles of outsourcing and managed services · Manage demand from users on IT services , physical security and supervise the delivery · Assist in building and updating Service Catalogue to streamline the services · Ensure the service operation is running smoo ...
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IT Solutions Delivery Manager
منذ 5 أيام
B Cairo, مصرJob Description · Initiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies. · Oversee the solutions implementation and delivery of software solutions. · Guide business teams through th ...
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Service Delivery Manager
منذ أسبوع
IDEMIA Cairo, مصرProvide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application servers · Collaborate with stakeholders, including project managers, system architects, and business ...
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HC Delivery Operations Manager
منذ أسبوع
al futtiam Cairo, مصرAbout company · Excellent command over PHP/ MySQL, Bootstrap/ HTML5/ CSS3Well versed in object oriented programming / modular programming (essential)Understanding of MVC design patterns and frameworks (essential)Profound knowledge in depth level of customization without affecting ...
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Manager Strategy Program Delivery
منذ أسبوع
Philip Morris International Egypt Cairo, مصر1. Drive strategic alignment across the cluster with PMI 6+6 strategies and enablers through close guidance and collaboration with the management team and other key stakeholders at the regional and PMI level. Support translating these strategies into a cluster strategy paper / ro ...
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French-speaking service delivery manager
منذ أسبوع
Atos Cairo, Egypt Cairo, مصرResponsibilities: · Maintaining positive relationships with customers. · Identifying customer needs and overseeing service delivery within the business context. · Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out eff ...
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Vodafone Mea Egypt Cairo, مصرResponsibilities: · • MVNO (Mobile virtual network operator). · • IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack. · • IT Provisioning experience (Oracle Communications ASAP) · • Oracle IT Stack and Amdocs ...
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Egypt Osra Manager Service Delivery
منذ يومين
Palladium Group, Inc. egypt Cairo, مصرJoin the squad of experienced software experts and pump up your skills by building off-the-wall software solutions for Fortune 500 and Future 50 brands. We have opportunities in 90+ projects you can contribute to. · What you will do · Apply your knowledge of development and tech ...
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Vodafone Mea Egypt Cairo, مصرJava/Web Developer BCHAT · Working Location: Brussels, Belgium · Security Clearance: NATO Secret · Language: High proficiency level in English language · EXPERIENCE AND EDUCATION: · Essential Qualifications/Experience: · University degree in Computer Science/Software Development ...
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Senior Project Manager
منذ 5 أيام
IQVIA محافظة القاهرة, مصر**Senior Project Manager,** · **Customer Engagement, IQVIA technology** · We are looking for Project Leader/ Senior Project Leader's to join our innovative and dynamic group of ME professionals dedicated to assisting our clients in driving healthcare forward. This is an important ...