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    Application Support - Cairo, مصر - SSC Egypt Mea

    SSC Egypt Mea
    SSC Egypt Mea Cairo, مصر

    منذ 6 أيام

    Default job background
    وصف

    Responsibilities:

    User Assistance:

    Provide prompt and courteous responses to user inquiries, troubleshoot issues, and offer solutions through various communication channels, such as in-person, email, phone, or chat.


    Issue Tracking:
    Log and track user-reported issues and requests using ticketing or support tracking systems. Ensure accurate and detailed documentation of user interactions and problem resolutions.

    Technical Troubleshooting:

    Diagnose and resolve basic technical problems related to software applications, including login issues, navigation problems, and basic software functionality questions.


    Escalation:

    Escalate more complex issues to Level 2 or higher support teams when the resolution requires advanced technical expertise or deeper investigation.


    Knowledge Base:

    Contribute to the development and maintenance of a knowledge base by creating articles, FAQs, and troubleshooting guides to assist users in finding solutions independently.


    Software Updates:
    Assist users in performing software updates and patches. Provide guidance on basic software configuration changes.

    Communication:
    Maintain clear and professional communication with users, colleagues, and other support teams. Keep users informed about the status of their reported issues.

    Documentation:
    Document troubleshooting steps and resolutions in a clear and concise manner. Provide feedback to improve documentation and processes.
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