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    Technical Support Manager - Cairo, مصر - Millensys

    Millensys
    Millensys Cairo, مصر

    منذ أسبوع

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    وصف

    Job Description

    • Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on the team.
    • work, service excellence, and ownership for resolving customer issues
    • Set up, manage, and improve standards and procedures within the team
    • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
    • Manage the team and individual performance, technical and skills development
    • Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
    • Cascade business objectives and targets for the team
    • Review daily priorities and take appropriate action to ensure results are achieved
    • Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.
    • Provide input into the company service strategy.
    • Perform analyses, create reports, and implement emergency plans.
    • Participate in root cause analysis and communicate findings to customers.
    • Prioritize projects, identify goals, determine a budget, and assign staff to reach goals.
    • Oversee daily operations, including schedules, escalations, and reporting.
    • Maintain performance metrics and survey targets for quality service delivery.

    Job Requirements

    • Clinical experience (Healthcare). IT or technical certification/experience
    • Bachelor's Degree in Engineering / or equivalent.
    • Excellent analytical and problem-solving skills
    • Multi-tasks efficiently in a timely manner.
    • Extensive experience with Microsoft Windows server environment
    • Extensive experience with Microsoft SQL implementation and administration.
    • Strong computer skills, leadership traits, and technical accreditations are a must
    • ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technical service issues as they arise.
    • Familiarity with software and hardware troubleshooting, service, and repair is a must.
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