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Client Support Manager
منذ أسبوع
Bosta Egypt Cairo, مصرLead and manage a team of Team Leaders, providing guidance, support, and mentorship to ensure optimal performance and professional development. · Develop and implement strategies to achieve KPIs, such as customer satisfaction, response time, first contact resolution, and other re ...
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Technical Support Manager
منذ أسبوع
Millensys Cairo, مصرJob Description · Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on the team. · work, service excellence, and ownership for resolving customer issues · Set up, manage, and improve standards and procedures within the team · Ensure work ...
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System Support Manager
منذ أسبوع
Sutherland Egypt Cairo, مصرResponsibilities: · • Ability to handle MACD requests. · • Understanding of the technical design and troubleshooting steps to support and test. · • Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions. · • Responsible for E ...
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Application Support Manager
منذ أسبوع
Envision Employment Solutions Cairo, مصرPurely Automotive Recruitment proudly offers an excellent opportunity for a Light Commercial Vehicle Technician to join our client and their team based in Truro, Cornwall. · Hours of work for this Light Commercial Vehicle Technician position are: Monday to Friday 7.00am 3.30pm, ...
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Executive Assistant
منذ 3 أيام
Living Stones Group Cairo, مصر**Job Summary** · The Executive Assistant & Office Manager will manage the day-to-day business activities of the Top Management, including providing strategic management of their busy and complex schedule, coordinating meetings with internal and external contacts, preparing and t ...
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Deputy Chief of Party
منذ 3 أيام
Creative Associates International Cairo, مصرOverview: · Creative Associates seeks a Deputy Chief of Party (DCOP) for the anticipated USAID-funded Egypt Climate Resilient Agricultural Market Systems Activity in Cairo, Egypt, which will strengthen the competitiveness of climate smart food and agriculture systems, promote exp ...
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Programme Area Manager
منذ يومين
cinfo Cairo, مصرCOMPANY PRESENTATION · WHO began when our Constitution came into force on 7 April a date we now celebrate every year as World Health Day. We are now more than 7000 people from more than 150 countries working in 150 country offices, in 6 regional offices and at our headquarters in ...
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Manager People Operations
منذ 4 أيام
Talent Pal Cairo, مصرRole Summary · - Responsible for HR-related duties and providing support to specific Business Group. Ensuring all employees are adhering to the policies and procedures of the company and maintaining Culture · What's On Your Plate?Develop and implement HR strategies and initiative ...
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Guest Experience Manager
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Job Title**: Guest Experience Manager · The role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office. · They will consistently de ...
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Office Manager
منذ يومين
Landbell Group محافظة القاهرة, مصر**Location: Cork or Dublin, Hybrid not home based.**: · Immediately | Fulltime | With 1-2 days per week in the office · As an Office Manager, you will lead and support the management and delivery of a wide range of support functions to an Irish Team of 14 and a wider team of 50, ...
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Facilities Manager
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Client/Stakeholder Management**: · Ensure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters. · Promoting high level of satisfaction ...
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Country Lead
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Country Lead**: Job Description Summary · Our service vision is to create an inspiring and welcoming place of work, offering seamless service and an exceptional experience. The Country Lead will work with energy to mo ...
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Technical Service Representative
منذ أسبوع
Xerox Cairo, مصر**About Xerox Holdings Corporation** · Ref: · PURPOSE OF ROLE: · Provides the services delivery support to the client by providing contractual break/fix · support, predominately on Office devices. Objectives of position are to deliver operational · excellence (in line with the c ...
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Senior Project Manager
منذ 4 أيام
IQVIA محافظة القاهرة, مصر**Senior Project Manager,** · **Customer Engagement, IQVIA technology** · We are looking for Project Leader/ Senior Project Leader's to join our innovative and dynamic group of ME professionals dedicated to assisting our clients in driving healthcare forward. This is an important ...
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Vmi Customer Interaction Sr. Associate
منذ 6 أيام
PepsiCo Cairo, مصرOverview: · This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving dail ...
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National Excellence Management
منذ 3 أيام
Kuehne+Nagel Cairo, مصرWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. · - ** Your Role **:Support Key Account Customers along the customer engagement cycle to maintain and extend Kuehne + Nagel's share of wal ...
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Fleet Coordinator
منذ أسبوع
Tagaddod Cairo, مصرWe are looking for a Fleet Coordinator to join our team to support collection fleet team in day to day operations to maximize our profitability. · Responsibilities include: · - Support collection/fleet team in day to day operations · - Receive and dispatch pickup requests from sa ...
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Manager - Transformation Delivery - Business
منذ 4 أيام
Talent Pal Cairo, مصر**The Opportunity**: · If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY's TD team about the opportunities we can offer you. To continue the successful growth ...
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Senior Manager Legal Counsel
منذ 4 أيام
Talent Pal Cairo, مصرPurpose & Overall Relevance for the Organization: · - Act as "Strategic Business Partner" and "Advisor" to the organisation in all relevant legal issues. Manage to ensure the best advice, solutions and challenges to enable strategic initiatives and protect and enhance our assets, ...
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Operations Executive
منذ 4 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · - Manage the day to day relationship with the retail tenants.Maintain & operate all MEP, building management system, and building repairs.Responsible for managing maintenance service provider.Submit periodic asset repor ...
Sreapplications Management Support - Cairo, مصر - DXC technology
وصف
Seeking Agile Scrum Master to help facilitate the ongoing development of DNRs Animal Feeding Operations (AFO) .Net MVC web The current FTE Scrum Master is beginning work on a large new project but will help with the onboarding of this The Scrum Master will work with a primary web developer, quality assurance tester, Product Owner, stakeholders and other DNR App Dev teamThis Scrum Master facilitates communications between team members, the Product Owner and stakeholders; helps to identify and resolve impediments to project progress; helps to document and prioritize agile stories; leads planning, retrospective and daily stand up
The Scrum Master will be responsible for the following:
Working closely with stakeholders to define Epics, Features, and User Stories required to
complete project goals
Helping team to define User Stories with mockups, wireframes, and process maps
Helping team to document acceptance criteria for User Stories
Helping team to test system functionality against acceptance criteria
Facilitating the relative sizing of the project backlog in Story Points
Facilitating sprint planning, daily standups, and sprint review/retrospectives
Providing agile coaching to team members
Resolving team blockers preventing the delivery of sprint commitments
Escalating blockers when outside of the team s control
Monitoring project tools and extracting sprint metrics and project progress metrics as
defined by the program
POSITION RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Strong background in agile delivery methodologies
Ability to interact with, educate, learn from, and drive business and IT
Ability to work effectively under very broad direction with general supervision
Ability to motivate team and meet deadlines in a fast-paced and challenging
Ability to gather and organize multiple simultaneous complex business process scenarios
Ability to break down complex tasks into actionable work items, sequenced appropriately
Ability to manage scope creep with a focus on delivering a minimum viable product
Excellent organizational, presentation, interpersonal and team building skills
Excellent time management and project planning/strategizing skills
Strong verbal and written communication skills
Demonstrated experience with managing client expectations
Other duties or tasks as assigned by
REQUIREMENTS
Experience as an agile team member [REQUIRED 1 YEAR]
Demonstrated ability to learn/understand new business concepts rapidly [REQUIRED 1
YEAR]
Strong process development skills, w/ the ability to learn and understand concepts in order
to interpret, document and formalize [REQUIRED 1 YEAR]
Demonstrated experience with working with business users to gather and document user
stories and/or [REQUIRED 1 YEAR]
Experience with Agile toolsets such as JIRA or Azure Dev [REQUIRED 1 YEAR]
Demonstrated experience with managing client [REQUIRED 1 YEAR]
Requirements
SkillRequired / Desired
Amount
of Experience
Candidate
business analysis
Required
1
Years
agile scrum methodologies
Required
1
Years
general web development technical skills
Required
1
Years
leadership and communications
Required
1
Years
Skill Required / Desired Amount of Experience Candidate business analysis Required 1 Years agile scrum methodologies Required 1 Years general web development technical skills Required 1 Years leadership and communications Required 1 Years