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Customer Service Representative
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Giza

    Customer Service Representative - Giza, مصر - Ship To Box

    Ship To Box
    Ship To Box Giza, مصر

    منذ أسبوع

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    وصف

    About the role

    • Responsible for customer follow-ups, assisting the customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
    • Responsible for order review, payment processing, and label creation etc.
    • Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot the issue, promote services.
    • Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
    • Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
    • Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
    • Responsible for building a tight and trust-able relationship with existing customers and potential customers.
    • This position need flexible work on night shifts and day shifts as needed.

    Job Requirements

    • Need excellent sales and English speaking and writing skills
    • Bachelor's Degree or above.
    • Experience in customer service
    • Excellent sales with convince skill
    • Ability to multi-task and work effectively in a changing environment
    • Strong learning and problem resolve abilities.
    • Demonstrate a sense of urgency and good time management skill.
    • Able to work on different shift include night shift.
    • Team Player.

    Preferred

    • Experience in online shipping industry is a plus but not necessary
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