Amr Elhamy

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. Working across functional to ensure that all sales processes are efficient & operating effectively. Enjoy working in a fast-paced, dynamic team environment with teams of a multi- national cultures.  

Responsible for effective management for the orders fulfillment and sales operations process for Sales Business Unit. • Working directly with Business Lines managers on strategy, sales target / objectives achievement, allocation and execution. • Manage order cycle on system end to end to ensure proper executions. • Handle all operations with Sales, Finance, Demand Planning, warehousing & logistics to ensure orders are delivered on time and as requested. • Daily problem solving in order processing & continuously improving order process to reach high level of maturity & flexibility. • Following Up Foreign / local purchasing orders cycle starting from Ordering, LCs, payments & customs release status till arrival & inventory allocations. • Influence key stakeholders across the SBU and all other functions to drive change and build world class order management capability. • Monitoring Inventory levels per SKU & collaborates with cross-functional business partners to align on actions to mitigate out of stock risk while managing customer expectations proactively. • Build sustainable relationships of trust with customers, vendor, 3PLs through open and interactive communication. • Responsible for effective & flawless execution of the order fulfilment processes to maximize Customer Service levels. • Manage the relationship between the sales department across functional (Finance, Credit, Cost Control, Logistics, WHs, DCs…etc.). • Monitors target achievements and KPIs attainment for the sales teams. • Proactive data analytics on out of stock risks taking in account inputs from Planning, Sales, and CRM Strategy to ensure efficient order fulfillment • Maintain organized sales records and report week-end goal setting to the senior management team. • Monitoring budget during execution to meet the annual targets & objectives. • Maintain customer satisfaction through superior service, and developing relationships with existing customers via telephone calls and emails by proposing solutions that meet their objectives. 

MBA  Major: Supply Chain Management