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Customer Service Representative
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Cairo

    Customer Service Representative - Cairo, مصر - Tafaseel BPO

    Tafaseel BPO
    Tafaseel BPO Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    1. Answer incoming calls from customers promptly and professionally.
    2. Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback.
    3. Respond to customer inquiries via chat and email in a timely and courteous manner.
    4. Provide accurate information about products and services to customers.
    5. Resolve customer complaints and escalate complex issues to the appropriate department for resolution.
    6. Document all customer interactions accurately and thoroughly in the CRM system.
    7. Meet or exceed established performance metrics, including call quality, productivity, and customer satisfaction.
    8. Collaborate with team members and other departments to ensure seamless customer experience,.
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