- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
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Customer Service Representative
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Centro Global Solutions Cairo, مصرAt Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specifi ...
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Customer Service Representative
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Sutherland Egypt Cairo, مصر**Sutherland (Cairo site) is still hiring customer service representatives to join AT&T as retention advisers (non technical).** · - **Attractive package + KPIs + Night allowance**: · - **Paid Training (Fully paid)**: · - **Medical insurance coverage**: · - **Social Insurance**: ...
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Customer Service Representative
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Transcom WorldWide Cairo, مصر**Location**:Egypt, Cairo · **Job category**:Customer Service Representative (CSR) · **Language**:English · **What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · * ...
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Technical Service Representative
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Xerox Cairo, مصر**About Xerox Holdings Corporation** · Ref: · PURPOSE OF ROLE: · Provides the services delivery support to the client by providing contractual break/fix · support, predominately on Office devices. Objectives of position are to deliver operational · excellence (in line with the c ...
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Customer Service Representative
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Teleperformance Gîza, مصر: · - Customer care, assisting customers. · - Rotational shifts. · Benefits & Perks: · - Social insurance. · - Medical insurance up to 200k EGP. · - Highest salary in the market up to 10K. · - Transportation provided. · **Requirements**: · - Fluency in English is a must. · - Good ...
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer service by assisting clien ...
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Technical Support Representative** · Job Responsibilities: · - Provide superior Technical Support by assisting cli ...
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Customer Service Representative** · Job Responsibilities: · - Closely work with the Director o ...
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Customer Service Representative
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Simera Cairo, Egypt Cairo, مصرThe Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work close ...
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Customer Service Representative
منذ يوم
teleperformance Cairo, مصرCustomer Service Representative · Looking forward for a career while feeling anxious about customer care opportunities? · Well, Teleperformance actually got your back Pal. · We are hiring immediately customer care representative with salaries up to 10.4k and KPIs in Euro equivale ...
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Customer Service Representative
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Intelcia Cairo, Egypt Cairo, مصرResponsibilities: · Receiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before ...
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Customer Service Representative
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Partners Outsourcing Solutions Cairo, مصرPosition Name: Project Manager · Responsibilities: · Provides Infrastructure Services solutions to a wide variety of customers in several industries · Leads Delivery team and interfaces with stakeholders · Conduct regular status meetings with client's Delivery Manager · Establish ...
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Customer Service Representative
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UX Centers Cairo, مصرJob Description · We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project . · The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues. ...
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Customer service representative
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Grand Community Cairo, مصرResolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities. · Answering questions or inquiries that the customer needs to know. · Providing high-quality service that meets all customer needs and enhances their level o ...
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Customer Service Representative
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Concentrix Egypt Cairo, مصرResponsibilities: · • Answer calls, emails, live chat, and speak with customers to provide technical support, advice, and assistance in problem-solving. · • Handle all complaints and issues according to company policies and ensure customer satisfaction. · • Update customer docume ...
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Customer Service Representative
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Majorel Egypt Mea Cairo, مصرResponsibilities: · • Handling customers by Phone and Emails · • Problem solving. · • Build a good rapport with Clients · • Respond promptly to customer inquiries. · • Handle and resolve customer complaints. · • Obtain and evaluate all relevant information to handle customer and ...
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Customer Service Representative
منذ يوم
Grouhy Cairo, مصرJob Description · Handle customers' inbound and outbound calls and inquiries (Arabic) · Provide responsive telephone support to customers, in the area of problem solving. · Explain description and specification of the company's products. · Reply to comments and open chats on soci ...
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Customer Service Representative
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Mico World Limited egypt Cairo, مصرAssist users in navigating our platform and addressing their inquiries promptly. · Build and maintain positive relationships with users, ensuring their satisfaction and loyalty. · Establish effective communication channels to facilitate user-platform interaction. · Handle user is ...
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Customer Service Representative
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Tafaseel BPO Cairo, مصرAnswer incoming calls from customers promptly and professionally. · Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback. · Respond to customer inquiries via chat and email in a timely and courteous manner. · Provide accurate information abo ...
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Customer Service Representative
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Al-Futtaim Group Egypt Cairo, مصرManage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers' queries and concerns. · Handling website official office page customers enquiries. · Resolve and follow up customer compliant within 48 hours. · Keeping ...
Customer Service Representative - Cairo, مصر - Tabby
وصف
Skills, Knowledge and Expertise
Qualifications and Requirements: