- Act as level 1 escalation and engage crises management process if needed on that level
- Work with management on team training plan
- Work with management on service acceptance
- Work with management on incident auditing for team members
- Work on preparing Rosters for the team and handle changes through the month
- Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures
- Liaise and refer issues to correct/ relevant resolution entities and other vendors as appropriate
- Build relationships with peer and management levels
- Follow up on the team KPIs, and communicate to team members ways to improve it
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System Administrator Team Leader
منذ أسبوع
Atrium Egypt Cairo, مصرChez FNX-INNOV, nous veillons jour après jour à redéfinir l'ingénierie sans aucune barrière. Nous sommes une entreprise de propriété québécoise qui innove grâce à ses services intégrés de la conception à la réalisation. Fort de nos 1000 professionnels et experts, nous excellons d ...
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Apna Rx Cairo, مصرNous recherchons notre futur(e) agent technique et dentretien H/F pour int grer l quipe saisonni re de notre r sidence Domaine du Moulin NeufMalansac Sous la responsabilit du responsable de la r sidence, vos principales missions consisteront durant la saison : · Assurer l entr ...
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Team Leader
منذ يومين
IGT Solutions egypt Cairo, مصرTeam coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players · Lead team(s) of up to 25 Contact Center representatives including Supervisors · Ensuring that the project assigned to you ...
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Team leader
منذ يوم
Valeo Egypt Cairo, مصرResponsibilities: · We are leader on our businesses, and recognized as one of the largest global innovative companies. · Management & Competency · Manage his team of engineers (yearly reviews, meetings, missions, objectives, timesheets) · Define the necessary qualifications and t ...
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Team Leader
منذ أسبوع
orange egypt Cairo, مصرPresent connectivity development in the BUILD of connectivity services (VPN, Internet) in conjunction with marketing and security experts. · Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. ...
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Team Leader
منذ 16 ساعة
GMG Cairo, مصر دوام كاملAbout the Role · The role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives. · Core Responsibilities: · Manages ...
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Team Leader
منذ 11 ساعة
Transmar egypt Cairo, مصرAnalyze current and past trends in KPIs including all areas of revenue, cost of sales, expenses, and capital expenditures. · Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance. · Oversee and manage the continued development of Budgetin ...
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Team Leader
منذ أسبوع
Mrsool saudi Cairo, مصرOverseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. · Strategizing and monitoring the daily activities of customer service operations. · Assisting customer service staff with duties where required. · Training s ...
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Team Leader
منذ يوم
Air Arabia egypt Nasr City, مصرTHE POSITION · This position is responsible for soliciting sales of food and beverage catered events for creative eateries catering and the execution of the events · ESSENTIAL DUTIES AND RESPONSIBILITIES · Plan and organize wedding events for clients · Coordinate the booking of ...
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Capiter Cairo, مصرJob Description · Accountable for orders Fulfillment. · Responsible for Assigning the delivery agents on the orders run sheet. · Responsible for Handling the delivery agents through the delivery process. · Monitoring the delivery agents performance. · Checking on ground the perfo ...
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Structural Team Leader
منذ أسبوع
Mimar egypt Cairo, مصرWe are seeking a highly motivated and experienced Structural Design Team leader to join our team. The successful candidate will lead a team of engineers and designers to deliver high-quality and cost-effective designs for a variety of structural projects. As the Structural Design ...
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Technical Team Leader
منذ يوم
Mimar egypt Cairo, مصرAs a Technical Team Leader with experience in preparing working drawings, you will contribute to the success of MIMAR through providing assistance throughout the building design process as per MIMAR vision, values and standards for all projects within approved budget & time frame ...
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Sales Team Leader
منذ أسبوع
Landmark Group Cairo, مصرJob Description · The Team Leader is responsible for driving the sales performance of the assigned department through effective resource management. The job holder will lead the department team to provide an 'outstanding' shopping experience for customers through high standards o ...
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technical team leader
منذ 11 ساعة
Huawei Cairo, مصرThis is a remote · We are looking for innovative and talented individuals, who strive to make a difference in a dynamic environment as part of our efficient and enthusiastic · Job functions for the Systems Analyst: · Assume responsibility for the analysis and design of new IT s ...
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Procurement Team Leader
منذ أسبوع
hitachi careers Cairo, مصرA specialty hospital located near Lubbock, TX is seeking a full-time, permanent Registered Nurse, Case Manager (RN) to join a team Great benefits Central location near Texas Tech · Registered nurses (RNs) who must have the ability to develop, implement, and evaluate individualiz ...
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Sales Team Leader
منذ أسبوع
Dubizzle Egypt Cairo, مصرManage a team of two Digital Sales Executives through the whole sales process and provide them with training and support · Develop and execute sales strategies to achieve revenue targets, including identifying new business opportunities and managing sales pipelines. · Work colla ...
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Operations Team Leader
منذ أسبوع
Majorel Egypt Mea Cairo, مصرResponsibilities: · Familiar with serve countries' culture; interested in the clothing and fashion industry. · Have a good understanding in team planning, problem solving. · Can make improvement suggestions to Majorel from an objective point of view. · Has a good spirit and consc ...
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Design Team Leader
منذ أسبوع
Mimar egypt Cairo, مصرDemonstrable ability to develop architectural proposals from masterplan concepts collaborating with trans-national consultant teams. · Experience within a tier one architecture practice working on international projects, ideally gained in KSA projects. · Ability to design and man ...
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Accounting Team Leader
منذ أسبوع
Munich Re Cairo, مصرFollowing up the TPA & dos doc collections from our clients. Following by making accounts reconciliation to close the audit gab point. · Following up the claim collections form our clients. · Managing the payments to our network medical providers. · Being active member of the rec ...
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Maintenance Team Leader
منذ أسبوع
myGwork Cairo, مصرProviding technical support for the installation, maintenance and repair of mechanical, electrical, hydraulic and automation systems. Developing and implementing maintenance programs for equipment · Analyzing task requirements and developing a bill of materials and project cost e ...