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    Customer Service Executive - Cairo, مصر - IGT Solutions egypt

    IGT Solutions egypt
    IGT Solutions egypt Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language
    • Previous work experience in an international airline environment / operation is a valuable advantage.
    • Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.
    • Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.
    • Graduate in any discipline / Under graduates
    • Willingness to search for required information from customer with a strong focus on solving clients requests.
    • Proficient in Microsoft Office, Outlook
    • Willing to work in a contact Centre environment with rotational shifts.

    Key Responsibilities:

    • Deliver exemplary customer service via emails and phone calls.
    • Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.
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