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Cairo

    Reservations Agent - Cairo, مصر - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Cairo, مصر

    منذ أسبوعين

    Default job background
    وصف
    • Processes reservations by e-mail, telephone and fax.
    • Coordinates / handles all group requirements once group sales lead established and maintain a high level of exposure in hotel, especially during conferences, incentives, etc...
    • Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.
    • Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
    • Receives and posts advance daily and dispatches guest receipts regularly.
    • Actively solicit and book business following hotel standards.
    • Ensure Brand Standards are always followed.
    • Prepare revenue related reports when requested.
    • Reconfirms bookings, ensures that correct guest names are received, and checks arrival times, rates and all other information on the bookings.
    • Organise traces for follow up.
    • Ensure work files are kept organised and current with all required information.
    • Monitor and handle inquiry calls on a timely basis.
    • Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
    • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
    • Promotes and up sells all Food and Beverage and Banqueting facilities whenever possible.
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