Alaa Medhat

An energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email or chat. My excellent communication skills, both written and oral, combined with my relevant work experience, make me a real asset to any organisation that I work for.

WORK EXPERIENCE
Technical Support Representative- French
Teleperformance- Ring
06/2019 - 11/2019, Achievements/Tasks
Fixed technical issues and helped customers to set up their Doorbells.
Customer Service Agent- French
Teleperformance- Expedia Ca
07/2018 - 10/2018, Achievements/Tasks
Modified, cancelled, relocated and refunded incorrectly charged reservations.
Technical Support Representative (Backoffice)- French
Etisal International- Huawei
10/2020 - Present, Achievements/Tasks
Responsible for Handling Customer Requests from North Africa regions and for accepting Customer Request, Respond & resolve them quickly & effectively according to SLA.

Fresh graduate
Faculty of Al-Alsun French Department- Ain Shams University
09/2016 - 08/2020,
Graduated from
Saint Joseph de l'Apparition French section
09/2002 - 07/2016,
National Program
literature division grade 96% Class of 2016
08/2015 - 07/2016,