- Overall productivity & profitability of the CSM team
- The CSM resource sizing for new business opportunities
- The pricing and costing of CSM resources in Egypt
- Ensuring all Open SIPs are followed up with and meeting the GPO targets for SIP updating and follow-up
- Ensuring all trainings needed by CSM from service perspective are delivered
- Ensuing the account allocation is done fairly between different CSMs
- Involvement in high level escalations in case of customer business impact (3rd level of escalation after CSM involvement)
- Involvement in escalations addressing CSM performance and delivery
- Ensuring all needed ITIL intermediate level trainings and certifications are acquired as required
- Handling incoming business resulting from cost optimization projects
- Overall supervision of the CSM functions
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Team Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Orange Business Services Egypt Cairo, مصرThis is a remote · The storage solution market is extremely As a Regional Sales Manager you are seeking a great company, probably interesting projects and a good team to work with, to let s face it, make your life ; And if there is a better job out there, I know you are all · I ...
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Tender Team Manager
تم العثور عليها في: DrJobEN AE A2 - منذ 23 ساعة
Eaton egypt Cairo, مصرResponsibilities: · Developing procurement strategies that are inventive and cost-effective. · Sourcing and engaging reliable suppliers and vendors. · Negotiating with suppliers and vendors to secure advantageous terms. · Reviewing existing contracts with suppliers and vendors to ...
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Collections Team Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
Sutherland egypt Cairo, مصرResponsibilty: · Overseeing staff members and ensuring the accurate and timely invoicing of customers. · Setting payment collection goals and targets for the department. · Creating and implementing a strategy to improve the collection of outstanding credit. · Implementing collect ...
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Account Management Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
bayantech egypt Cairo, مصرTeam Leadership: Lead and manage a team of account managers, setting performance goals, providing guidance, and fostering a positive work environment. · Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact for t ...
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Project Manager Team Leader
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Jadeer Cairo, مصرManages localization projects from beginning to end, working closely with language specialists, localization engineers, product management and development, internal business partners and external vendors, and other departments · Directs teams deliveries to timelines and product q ...
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Customer Service Team Manager
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
Amazon Egypt Mea Cairo, مصرLeading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. · Actively participate in and drive the continuous improvement culture through 'kaizen' and lean projects. Identifying and eliminating b ...
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Project Management Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
Bayantech Cairo, مصرOversee the end-to-end project management process, from receiving client requests to final delivery, ensuring adherence to quality standards, timelines, and client expectations. · - Collaborate closely with clients to understand their translation requirements, establish project s ...
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Vendor Management Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Bayantech Cairo, مصرResponsibilities: · Developing and sustaining long-standing relationships with company-approved vendors. · Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. · Conductin ...
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Team LeaderTeam Manager for NOC Support
تم العثور عليها في: DrJobEn QA A2 - منذ 23 ساعة
vendors egypt Cairo, مصرResponsiblity: · Managing the day-to-day activities of the team. · Motivating the team to achieve organizational goals. · Developing and implementing a timeline to achieve targets. · Delegating tasks to team members. · Conducting training of team members to maximize their potenti ...
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Team Manager Hyperscalers Cloud Native
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
Organic Egypt Cairo, مصرAccountable to achieve and exceed the agreed set of operational KPIs individually and collectively. · Manage the day-to-day activities of the Managed Applications Team and Application Specialists. · Ensure performance tracking and visibility to local management, and to the functi ...
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Customer Service Team Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
Amazon Nasr City, مصرCustomer Service Team Manager · 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. · Demonstrated ability to build, develop and handle a group of people · Ability to support Business and provide solutions to customer ...
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Team Manager Ring Data Engineering Services
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Amazon Cairo, مصرExecutes plans for team to perform tasks related to multiple ML workflows in a well-defined process area. · Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports. · Identifies risks and en ...
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Software Engineer Manager Software Team Leader
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Thales Group Egypt Cairo, مصرDeliver software solutions that meet budget, schedule and Customer expectation · Provide technical & software development leadership to the software development team; · Ensures global consistency of the software development process, practices and tools; · Lead a team in performin ...
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Project management team leader
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Future Group Egypt Giza, مصرManage projects, handle the communication with client to ensure all instructions are executed, in addition to leading a team of project managers to deliver high quality of service to the client. · Key Responsibilities: · Including but not limited to: · Managing projects: · Adding ...
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Project Management Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
bayantech egypt Giza, مصرLead and manage a team of project managers, providing guidance, support, and mentorship to ensure their professional growth and development. · Oversee the end-to-end project management process, from receiving client requests to final delivery, ensuring adherence to quality standa ...
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Vendor Management Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
bayantech egypt Giza, مصرVendor Relationship Management: Develop and maintain strong relationships with localization vendors, overseeing effective communication, collaboration, and performance management. · Vendor Selection and Onboarding: Identify and evaluate potential localization vendors, conducting ...
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Organic Social and Email Marketing Manager EG- Local Marketing Team
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
Souq for E-Commerce LLC egypt Cairo, مصرDelivering Organic social and outbound annual strategy to drive customer funnel objectives. · * Deliver Localization, personalization and automation plans · * Reports the right metrics and drives continuous optimization. · * Continuous Improvement of processes between Worldwide, ...
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Non-PC RD Manager
تم العثور عليها في: Talent DE 2 C2 - منذ 23 ساعة
PepsiCo Egypt Cairo, مصرResponsibilities: · Meeting with business management, marketing, and the R&D team to discuss product ideas. · Conducting market research and evaluating similar products and their functions. · Collaborating with the engineering and marketing department on product feasibility. · Re ...
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Data Architect
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Orange Business Services Egypt Cairo, مصرGateSource HR es una firma de headhunting y executive search con un enfoque internacional. Desde hace m s de 25 a os que hemos apoyado empresas de los sectores de la miner a, ingenier a, energ as renovables y tecnolog as limpias con b squedas de ejecutivos y perfiles de gerentes ...
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Business development Manager
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
TAQA Group Cairo, مصرOur client aim to make healthcare easy for their customers in providing quality services which meet their needs. · In the heart of the support activities, the IT department, provides support to two subsidiary. Given the increased focus on data, advanced analytics and machine lea ...