Uma atef

Experience

Project Coordinator at Future Group

June 2021–March 2021

Job Description:

-Manages localization projects from beginning to end, working closely with language specialists, localization engineers, product management and development, internal business partners and external vendors, and other departments.

-Develops project plans and workflows, managing time, budget, resources, and quality control.

-Analyzes location project risk, and defines mitigation actions of identified risks.

-Assigns, monitors, and measures project team members’ work.

-Manages the team’s compliance with standards, practices, and policies.

-Directs team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients.

-Leads project/client/business partner meetings and conference calls, including project kick-off meetings, weekly and ad-hoc

-Establishes and maintains excellent relationships with contract translators and proofreaders globally

-Continually expands knowledge and education in localization trends and news

-Maintaining a healthy relationship with the clients through healthy communication 

Customer Services Representative at Concentrix

Oct 2020–Jan 2021

Job description:

-Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

-Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

-Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

-Maintain basic knowledge of client products and/or services

-Prepare complete and accurate work including appropriately notating accounts as required

-Participate in activities designed to improve customer satisfaction and business performance

-Offer additional products and/or services. Track, document and retrieve information in call tracking database