الخدمات المقدمة
I have been working Various jobs for the past year in search of a career and I think I might have finally found it.
الخبرة
Experience
Project Coordinator at Future Group June 2021–March 2021
Job Description: -Manages localization projects from beginning to end, working closely with language specialists, localization engineers, product management and development, internal business partners and external vendors, and other departments. -Develops project plans and workflows, managing time, budget, resources, and quality control. -Analyzes location project risk, and defines mitigation actions of identified risks. -Assigns, monitors, and measures project team members’ work. -Manages the team’s compliance with standards, practices, and policies. -Directs team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients. -Leads project/client/business partner meetings and conference calls, including project kick-off meetings, weekly and ad-hoc -Establishes and maintains excellent relationships with contract translators and proofreaders globally -Continually expands knowledge and education in localization trends and news -Maintaining a healthy relationship with the clients through healthy communication
Customer Services Representative at Concentrix Oct 2020–Jan 2021
Job description: -Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) -Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer -Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer -Greet customers in a courteous, friendly, and professional manner using agreed upon procedures -Maintain basic knowledge of client products and/or services -Prepare complete and accurate work including appropriately notating accounts as required -Participate in activities designed to improve customer satisfaction and business performance -Offer additional products and/or services. Track, document and retrieve information in call tracking database |
التعليم
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محترفون من قطاعات مختلفة بالقرب من Cairo, القاهرة
