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Madīnat an Naşr

    Customer Service Team Manager - Nasr City, مصر - Amazon

    Amazon
    Amazon Nasr City, مصر

    منذ أسبوع

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    وصف

    Customer Service Team Manager

    • 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.
    • Demonstrated ability to build, develop and handle a group of people
    • Ability to support Business and provide solutions to customer pain points
    • Ability to handle complex and ambiguous scenarios
    • Ability to organize, prioritize and schedule work assignments
    • Ability to make administrative and procedural decisions
    • Demonstrated ability to handle reporting and analysis
    • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
    • Ability to effectively and efficiently complete difficult goals or assignments
    • Can adapt well to changing circumstances and strategy
    • Strong interpersonal and communication skills
    • Confident in using Microsoft Package (especially Excel)
    • Fluent English skills are required for this role
    • Experience in Contact Center Operations (Customer Service, Sales, or Collections)
    • Strong in data interpretation and analysis
    • Applicant needs to be in People Management role

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