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    Human Resources Officer - Cairo, مصر - Egypt Stone For Mining & Supplies

    Egypt Stone For Mining & Supplies
    Egypt Stone For Mining & Supplies Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام

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    وصف

    Voice L2 Technician

    • Working Location: Mons, Belgium
    • Security Clearance: NATO Secret
    • Language: High proficiency level in English language

    EXPERIENCE AND EDUCATION:

    Essential Qualifications/Experience:

    Proven working experience of/with voice protocols: H.323, SIP, SIPoTLS, ISDN (E1/T1), MGCP, RTP
    Proven operational and configuration experience with Cisco CUCM, Unity, Cisco CUBE
    Experience with virtual environments (ESXi, vSphere, vCenter)

    Desirable Qualifications/Experience:
    Industry Certification from Cisco: CCNA Collaboration
    Certified ITIL foundation
    Experience with CISCO Contact Centre Express (UCCX)
    Experience with Microsoft Skype for Business
    Proven knowledge on common monitoring solutions, e.g. CA Spectrum, SolarWinds, SNMP-based tools
    Deployment, configuration of secure voice features
    Experience working in an operations center or service desk
    Scripting experience ideally in python
    Prior experience of working in an international environment comprising both military and civilian elements

    DUTIES/ROLE:
    Responsible for the delivery of 2nd level technical support for Voice Services (incidents and service requests)
    Be prepared to do on-call support during out of business hours on a rotation basis
    Monitor the voice infrastructure, coordinate with the centralised helpdesk and intervene when required
    Identify gaps and educate level 1 support personnel
    Be prepared to work outside of business hours if required
    Assists in logistic and asset management of voice services equipment
    Maintenance of core voice infrastructure (CUCM, SBCs and V2 routers)
    Collaborate with local Customer Support Units (CSU) in remote sites in solving customer issues
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