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    Customer Success Executive - Cairo, مصر - AXON

    AXON
    AXON Cairo, مصر

    منذ 4 أيام

    Default job background
    وصف

    Duties/Responsibilities:

    • Renegotiate and maintain major clients
    • Demand-driven in provider accounts
    • Process the clients' on-boarding
    • Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.
    • Collects and enters orders for new or additional products or services.
    • Assist in tech support for Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Performs other related duties as assigned.

    Job Requirements

    Required Skills/Abilities:

    • With at least 1-3 years experience with customer service
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.
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