- Lead and mentor a team of Customer Success Managers to drive exceptional customer experiences.
- Build and nurture strong relationships with key clients, serving as a high-level point of contact.
- Collaborate with clients on long-term plans to align with their business objectives.
- Identify and develop new business opportunities with existing customers.
- Act as a bridge between clients and internal teams to find solutions and drive customer satisfaction.
- Provide regular reports on customer success metrics and team performance.
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Customer Success Manager- Investment
منذ أسبوع
LSEG (London Stock Exchange Group) Cairo, مصرJob Description · A customer success manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow so ...
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Customer Success Specialist-i&a Wealth
منذ 4 أيام
LSEG (London Stock Exchange Group) Cairo, مصرRole Purpose · - Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the "at risk" customers. · - Use their knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usag ...
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Hired HR محافظة الجيزة, مصرOur client is revolutionize the logistics and shipping industry with almost 100 branches. · Ranked among top 5 courier startups in Egypt. · **Job Description : CS Manager** · - Design and implement business strategies, plans and procedures. · - Set comprehensive goals for perform ...
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Customer Success Manager
منذ 5 أيام
Roots Management Consultants Cairo, مصرResponsibilities · Act as a concierge to the company various services and internal functions, coordinating all activities and customer communication · Be the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve an ...
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Customer Success Specialist
منذ 5 أيام
Grand Community Cairo, مصرExtensive experience in customer success management and contact center operations. · Proficiency in CRM software, call center technologies, and data analysis tools. · Excellent communication and interpersonal skills, with the ability to build rapport and establish fruitful relati ...
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Customer Success Manager
منذ أسبوع
Global Blockchain Show Cairo, مصرResponsibilities: · Conduct self-guided research to become familiar with what products are available as well as their costs and benefits · Search available products to find the best combination of quality, price, and delivery · Negotiate policies and contracts with various suppli ...
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Customer Success Manager
منذ أسبوع
Simera Cairo, Egypt Cairo, مصرAs a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and success of our clients. This position involves building and maintaining strong client relationships, understanding their needs, and guiding them towards optimal usage of our products or s ...
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Customer Success Manager
منذ أسبوع
Global Blockchain Show egypt Cairo, مصرResponsibilities: · Supervising day-to-day operations in the customer service department. · Responding to customer service issues in a timely manner. · Creating effective customer service procedures, policies, and standards. · Developing customer satisfaction goals and coordinati ...
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Customer Success SpecialistSAVE
منذ أسبوع
Foodics Egypt Cairo, مصرOpen Position: IT Recruiter (Technology Service Provider) · We are looking for an IT Recruiter for one of our Technology Service Provider clients to be based in Kuala Lumpur · Roles and Requirements:At least 5 years experience of full life cycle recruiting, preferably with a co ...
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Customer Success Executive
منذ أسبوع
AXON Cairo, مصرDuties/Responsibilities: · Renegotiate and maintain major clients · Demand-driven in provider accounts · Process the clients' on-boarding · Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or servic ...
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Customer Success Manager
منذ أسبوع
CryptoNewsZ Cairo, مصرScott & Crosby is excited to partner with a digital and software intelligence company to find their new Staff Hardware Engineer · Type of role: In-office · Salary: $135, 500 · Reporting to our Senior Manager of Hardware Engineering for our Access Technology Group, the AT portfoli ...
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Customer Success Officer
منذ أسبوع
Aumet Cairo, مصرServe as the primary point of contact for pharmacy clients in Egypt, understanding their needs and goals. · Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience. · Provide ongoing support, training, and guidance to maximize the v ...
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nokia egypt Cairo, مصرNous recherchons un Responsable RH H/F sur la ville de Casablanca, · Missions : · Gestion de la pr sence : suivi du pointage, notification des irr gularit s, absences, retards · Recueil, pr paration et traitement des l ments variables de la paie. · Contr le de la fiabilit des l ...
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Customer Success Manager Architect
منذ أسبوع
IBM Egypt Cairo, مصرResponsibilities: · • Develop and manage client portfolios. · • Sustain business growth and profitability by maximizing value. · • Analyze customer data to improve customer experience. · • Hold product demonstrations for customers. · • Improve onboarding processes. · • Evaluate a ...
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Customer Success Manager
منذ أسبوع
CryptoNewsZ Giza, مصرTitle: Professional Nanny with Infant Experience · Location: Rye, NY · Children: 8 month old Boy & 3 year old Boy · Parents: Professional Parents · Local Candidates Only: Within 30-40 minute drive max, in MORNING Candidate must drive to and from work, train is not Family will pro ...
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DACH Customer Success Manager
منذ أسبوع
citPEAK Nasr City, مصرcitPEAK is extending their team in Cairo with a Customer Success Manager German Account. · Tasks · Advice and support users after they become customers. · Proactively demonstrate possible use cases and best practices. · Provide Technical and Product Support. · Responsible for dev ...
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myGwork Cairo, مصرAssess and analyze customers business needs to make sure that Oracle solutions meets the customer's objectives. · Ensure Oracle cloud / OnPrem technologies are leveraged appropriately using best practices. · Be the Oracle Solution Delivery authority to ensure that customers make ...
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Concentrix Egypt Cairo, مصرManage high volume of customer contacts and communications through phone and email each day · Use contact search and productivity tools to verify contact information is accurate · Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value com ...
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NMC Hospital Cairo, مصرInterventional radiologists diagnose and treat disease. They treat a wide range of conditions in the body by inserting various small tools, such as catheters or wires from outside the body. · In interventional radiology we use X-rays to guide us with minimally invasive procedures ...
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Customer Onboarding Specialist
منذ 6 أيام
Rewaa محافظة القاهرة, مصر**Job Purpose**: · The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and servi ...
Director of Customer Success - Cairo, مصر - Simera Cairo, Egypt
وصف
As the Director of Customer Success, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Customer Success Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role in shaping the customer success strategy and driving initiatives to maximize customer value.
Key Responsibilities