- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
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Customer Service Representative
منذ 7 ساعات
Transcom WorldWide Cairo, مصر**Location**:Egypt, Cairo · **Job category**:Customer Service Representative (CSR) · **Language**:English · **What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · * ...
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SIEMENS Energy Cairo, مصرQualification: MBA or EquivalentLocation: Mumbai (Candidate to be based out of Mumbai only) Prior Experience: 4-5 years minimum for Senior Sales Manager preferably someone who has worked in CSR Fundraising B2B Sales.Min 4-5 years of total work experience. Must have worked in CSR ...
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CS Quality Assurance Analyst
منذ يوم
Nok Human Capital Cairo, مصرNOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry. · About The Job · Were changing the way people think about customer service and we need your help · Were looking for a CS Quality Assurance Analyst to monito ...
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CS Quality Assurance Analyst
منذ يومين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " CS Quality Assurance Analyst" for IntouchCX, a global BPO leader in customer support industry. · About The Job · We're changing the way people think about customer service, and we need your help · We're looking for a " CS Quality Assurance Analyst ...
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Quality Coach
منذ أسبوع
Majorel Egypt Mea Cairo, مصرResponsibilities : · • Monitor & score all types of customers' transactions remote & side by side based on the Quality Monitoring Forms. · • Coach errors (non-critical and critical errors) made by CSRs and monitored by the QA team as well as recognition for CSRs with 0 error call ...
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CS Team Lead
منذ يومين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " Call Center Team Lead (English Speaker) " for IntouchCX, a global BPO leader in customer support industry. · About The Job · Were looking for a Call Center Team Lead (English Speaker) to provide front-line direction to our Customer Service · Repres ...
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Charging System Support Engineer
منذ 5 أيام
Ericsson Egypt Cairo, مصرResponsibilities: · • Handle customer issues (Normal CSR work) · • Handling Emergency cases and fault Isolation for the customer · • Handle dedicated support · • Handle Software Update Management (SUM) · ...
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CS Team Lead
منذ يوم
Nok Human Capital Cairo, مصرNOK Human Capital is hiring Call Center Team Lead (English Speaker) for IntouchCX a global BPO leader in customer support industry. · About The Job · Were looking for a Call Center Team Lead (English Speaker) to provide frontline direction to our Customer Service · Representati ...
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Imsmss Support Engineer
منذ يوم
Ericsson Egypt Cairo, مصرResponsibilities: · • Handle customer issues as dedicated support, 24x7 · • Handle Software Update Management (SUM), Load IPA / EPA / EP packages on Ericsson Core nodes · • Mentor Remote Service Gateway (RSG) · • Drive CSR review meetings with SDM · • Perform preventive maintenan ...
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Dubizzle Egypt Cairo, مصرWorkplace Experience and Engagement Executive (Undergraduates) · Undergrad in Business Administration/Management or any related field. · Experience:- · 0:2 years of front office management, engagement, CSR coordination, student activities , etc · Skills:- · Fluent in English and ...
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Consumer Researcher
منذ 3 أيام
Henkel Egypt Cairo, مصرThis is a remote position. · Role: · The Implementation team is part of Delivery and is responsible for the configuration and customization of Give s product offerings to solution for the various use cases of Give s clients. The role of the Analyst Implementation is to drive thes ...
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Head of Nearshoring
منذ 4 ساعات
Ericsson Egypt Cairo, مصرResponsibilities: · • Responsible for competence build up and deployment readiness of the team across the Packet Core and User Data Management portfolio · • Responsible for the Utilization and Billability of the team members and ensure that it meets the Organizational targets · • ...
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Senior Marketing Specialist
منذ 3 أيام
Ibn Sina Pharma Cairo, مصرJob Description · Follow up with agencies & suppliers based on pre-set agreements to ensure on time delivery, quality, payment and documentation of different marketing materials. · Follow up and ensure proper storage of marketing tools to maintain company's rights. · Implement ...
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Senior PR Associate
منذ يوم
Azza Fahmy Jewellery Cairo, مصرJob Description · Assist PR Manager in creating an annual plan and budget for the PR calendar and preparing and monitoring the plan's budget. · Implementation of the PR activities calendar · Manage media coverage effectively and timely: · Open and maintain communication channels ...
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Warehouse Cashier
منذ 4 أيام
UPGRADE Aggregated egypt Cairo, مصرAbout Cetas Healthcare: · Cetas Healthcare is a global firm specializing in customer insights and strategy for the medical devices With offices in Singapore, Mumbai, and New · Cetas Healthcare works closely with top Med Tech companies such as GE Healthcare, Boston Scientific, J& ...
CSR Manager - Cairo, مصر - NAOS Solutions egypt
