Head of Nearshoring - Cairo, مصر - Ericsson Egypt

Ericsson Egypt Cairo, مصر

تم العثور عليها في: DrJobEn EG S2 - منذ يومين

Responsibilities:

Responsible for competence build up and deployment readiness of the team across the Packet Core and User Data Management portfolio
Responsible for the Utilization and Billability of the team members and ensure that it meets the Organizational targets
Deployment planning as per the resource forecasts
Ensure meeting organizational hygiene monthly for time reporting and zero missing hours
Set Individual Performance Goals and Development goals for each team member that ensures the fulfilment of the domain growth objectives.
Follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.
Competence enhancement planning and execution
Drive Escalations for Resource fulfilment, Delivery Mix and act as interface towards Global Service Delivery organization
Collaborate and work closely with the Support organization to find the root cause analysis of key and critical problems/CSRs and issues by providing domain expertise and involving the right support from Design unit, and global Solution Areas.
Develop automation and drive its adoption across the MA, and this includes and not limited to onboarding projects to Rosetta, automated Upgrade using Rosetta, Automatic acceptance testing, CI/CD, Automate design and integration, etc.
Prepare service delivery assets and promote the adoption of the global assets developed by the respective Solution area and Service delivery organization. Report MA needs on specific assets development.

Mohamed Saad