- Managing the customer support department's day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department.
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Head of Support
منذ 5 أيام
Ericsson Egypt Cairo, مصرResponsibilities: · • Ensure service delivery execution · • Be responsible for driving and supporting services sales · • Build a productive work environment for individuals and their own organization · • Drive performance management (process) · • Drive competence management · • C ...
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Head of Support
منذ أسبوع
Talent Pal Cairo, مصرPurpose of the job · The Centre of Excellence Director is responsible for organizing and overseeing the daily operations of CIT Vericash ensuring that the business is wellcoordinated and productive by managing its procedures and coaching its people and planning many kinds of oper ...
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Head of Support Services
منذ 6 أيام
Plan International egypt Cairo, مصرTroubleshooting and resolving IT issues in a timely manner. · Communicating with coworkers to diagnose problems. · Installing and configuring hardware and software. · Talking coworkers through the process of fixing technical issues. · Prioritizing your workload to ensure the most ...
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Head of Security Support
منذ أسبوع
orange egypt Cairo, مصرSupervision of the SOC team in Egypt to ensure compliance to performance targets (KPIs) and overall customer satisfaction. · To develop and to maintain a security service operational model to efficiently deliver security services to SOC internal and external customers. · To conti ...
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Head of Learning Support and Eal
منذ أسبوع
New Cairo British International School Cairo, مصرResponsibilities: · Loading, transporting, and delivering items to clients or businesses in a safe, timely · Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is · Assisting with loading and unloading items ...
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Guest Experience Manager
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · **Job Title**: Guest Experience Manager · The role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office. · They will consistently de ...
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Senior Analyst, Strategic Consulting
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · Job DescriptionWhat this job involves · Assist the consulting team on client assignments, key tasks include market research, financial analysis, re port writing, presentation, participation in internal and external meet ...
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Head of Development
منذ 3 أيام
Traverse Theatre محافظة القاهرة, مصرOUR TEAM · The Traverse operates as a team across its multiple operations, with collaboration being key to the success of the organisation. · The Head of Development will report to the **Director of External Affairs**. · **Once appointed, the Head of Development will be involved ...
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Sales Analyst
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · On File · Personalized benefits that support personal well-being and growth: · JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package ...
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Cost Manager
منذ يوم
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · TBC · Personalized benefits that support personal well-being and growth: · JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that ...
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Cost Manager
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · About JLL · We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who h ...
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Design Manager
منذ أسبوع
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · Design Manager - Project Coordinator · - Urban Walk Project · Personalized benefits that support personal well-being and growth: · JLL recognizes the impact that the workplace can have on your wellness, so we offer a su ...
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Legal Advisor
منذ أسبوع
Energean محافظة القاهرة, مصرCity: Cairo Governorate- Date: 13-Feb-2023**Energean is an independent E&P company focused on developing resources in the Mediterranean and UK North Sea. With presence in nine countries Energean is operating production, development and exploration assets with an excellent HSE tra ...
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HR & Admin Coordinator
منذ 5 أيام
Grand Community Co Cairo, مصرOptimize employees services to provide quick and immediate response to employees requests regards personnel services in Dubai · - Collaborate with the government relations officer to process employees' governmental related needs promptly and without errors · - Maintain up-to-date ...
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Specialist, Account Management
منذ 4 أيام
Mrsool | مرسول Cairo, مصر**Specialist, Account Management** · **Department: Partnerships.** · **Reporting Line: Head of Account Management - HQ** · **About the Role?** · Responsible for maintaining relationships and working towards driving high partner success satisfaction for new and existing accounts. ...
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Operations Executive
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · - Manage the day to day relationship with the retail tenants.Initiating management reports related to the area of responsibility. -Monitor Customer services and satisfaction within the Mall.Liaise with the tenants and e ...
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Operations Executive
منذ 3 أيام
JLL محافظة القاهرة, مصرJLL supports the Whole You, personally and professionally. · - Manage the day to day relationship with the retail tenants.Maintain & operate all MEP, building management system, and building repairs.Responsible for managing maintenance service provider.Submit periodic asset repor ...
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Manager Internal Control
منذ 3 أيام
Adidas Cairo, مصرPurpose & Overall Relevance for the Organisation: · - Position is integral to the on-going focus on Corporate Governance. It aims at: · - Develop, support and lead initiatives/projects focused on improving the efficiency, transparency and effectiveness of business processes. Resp ...
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New Cairo British International School Cairo, مصرNew Cairo British International School · Cairo,Egypt · - New · - Quick apply · - Job type: · - Full Time, Fixed Term · - Start date: · - 15th August 2024 · - 3 December 2023 · **Job description**: · Job title: Secondary SEN Specialist Teacher with the possibility of Deputy Head o ...
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Head of Unit
منذ يومين
WTW Cairo, مصرHead Of Unit - Retail · - Cairo, EG · January 24, 2024 · Responsible for a portfolio of clients and prospects with accountability for retention of clients Will manage and develop client and WTW relationships and grow portfolio within the business unit. · Role · - Renew strategy m ...
Head of Support - Cairo, مصر - Ericsson Egypt
وصف
Responsiblity: