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    Head of Support - Cairo, مصر - Ericsson Egypt

    Ericsson Egypt
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    وصف

    Responsiblity:

    • Managing the customer support department's day-to-day functions.
    • Responding to escalated customer support issues.
    • Implementing customer support processes to enhance customer satisfaction.
    • Formulating and revising customer support policies and promote their implementation.
    • Informing the team of all new information related to products, procedures, and trends.
    • Assessing support statistics and preparing detailed reports on the findings.
    • Interviewing and hiring new employees.
    • Overseeing and evaluating the team's ongoing training efforts.
    • Delivering performance evaluations and following the disciplinary process according to company policy.
    • Managing the budget of the customer support department.

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