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    IT Operations Field Services - Cairo, مصر - PepsiCo Egypt

    PepsiCo Egypt
    PepsiCo Egypt Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

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    وصف

    Responsibilities :

    • Review daily, weekly, and monthly dashboard services.
    • Supports executive members and ensure that they receive right support from all the service providers in timely manner.
    • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&D, BRM, CTO,AMS, Tech Mgmt., SP&T).
    • Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units.
    • Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures.
    • Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement.
    • Business engagement review to determine availability from all market IT services - Applications, Network, Servers, End user devices and facilities (Plants, Mixing centres).
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