- On-site Support: Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
Field Service Engr - Cairo, مصر - Honeywell Egypt
وصف
Responsibilities:
Troubleshooting:
Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
Customer Interaction:
Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
Documentation:
Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.
Preventive Maintenance:
Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
Collaboration:
Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.
Product Improvement:
Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.
Technical Expertise:
Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support.