- Manage and report the quality Specialist's performance.
- Implementing quality assurance policies and procedures.
- Ensure that quality assurance standards are adequate.
- Oversee the implementation and ensure the efficiency of inspection and quality systems
- Conduct monthly One to One meetings to briefly inform the team about their performance and agree upon the action plans.
- Track quality assurance metrics,
- Responsible for the team actions and results, managing and tracking team performance, KPIs & day-to-day work, and setting a proper action plan when needed.
- Providing reports to the client and the operations (Quality weekly/monthly trend).
- Attend Quality calibration with clients to ensure that the evaluations are following the client requirements & system
- Addressing and discussing issues according to the quality reports & trend analysis.
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Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
Property Finder Group Cairo, مصرLearn and become an expert on the Property Finder solution portfolio. Create and execute a sales strategy to grow and double your business Drive sales performance, meet or exceed sales targets Assist in the hiring, help Develop and coach your team to adopt a consultative mindset ...
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Research Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Infomineo Cairo, مصرPerform research, answer client requests and autonomously lead a team of analysts and associates in business and investment research · Train, lead and coach a team, clarifying each team member's responsibilities and setting up clear processes · Be the primary contact for our clie ...
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CS Team Lead
تم العثور عليها في: Manatal GBL S2 T2 - منذ يومين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring " Call Center Team Lead (English Speaker) " for IntouchCX, a global BPO leader in customer support industry. · About The Job · Were looking for a Call Center Team Lead (English Speaker) to provide front-line direction to our Customer Service · Repres ...
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Operations Team Lead
تم العثور عليها في: beBee S2 EG - منذ يومين
World Bank Group Cairo, مصر· Job Description · Description · –> · The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health resp ...
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CS Team Lead
تم العثور عليها في: Manatal GBL S2 T2 - منذ يومين
Nok Human Capital Cairo, مصرNOK Human Capital is hiring "French CS Team Lead" for IntouchCX, a global BPO leader in customer support industry. · Job Responsibilities: · Manage and supervise production staff in compliance with company standards of conduct and local HR compliance regulations including Payroll ...
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CS Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Nok Human Capital Cairo, مصرNOK Human Capital is hiring Call Center Team Lead (English Speaker) for IntouchCX a global BPO leader in customer support industry. · About The Job · Were looking for a Call Center Team Lead (English Speaker) to provide frontline direction to our Customer Service · Representati ...
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Operations Team Lead
تم العثور عليها في: beBee S2 EG - منذ يوم
World Bank Group Cairo, مصر· Job Description · Description · –> · The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health resp ...
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Team Lead Acquisition
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
Talabat Cairo, مصرTeam Lead Acquisition · +5 years of experience in Business Development/Sales roles or similar · Bachelor's degree in Business Administration or equivalent degree · Good knowledge of the local F&B landscape · Contact network within the industry highly desirable · Startup experienc ...
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Team Lead Riders
تم العثور عليها في: DrJobEn EG S2 - منذ يوم
TALABAT Cairo, مصرMonitor and improve Rider Performance and Compliance · Lead Rider Recruitment for the allocated zones · Lead a Team of Rider Coordinators and/or Rider Captains · Manage rider roster with proper allocation of shifts/breaks/off-days etc · Supervises rider onboarding and training sc ...
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Operations Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
IGT Solutions egypt Cairo, مصرLead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metr ...
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CS Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Nokhc Egypt Cairo, مصرManage and supervise production staff in compliance with company standards of conduct and local HR compliance regulations including Payroll and Hours Management, Coaching & Development, Process and Policy Adherence · • Ensure proficient training, professional development, and emp ...
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OutSystems Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ يومين
Ssc Egypt Cairo, مصرResponsibilities: · Meeting with development managers to discuss the scope of software projects. · Analyzing existing programs for modification purposes. · Researching and designing new software systems, websites, programs, and applications. · Writing and implementing, clean, sca ...
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CS Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Nokhc Egypt Cairo, مصرManaging the day-to-day activities of the team. · Motivating the team to achieve organizational goals. · Developing and implementing a timeline to achieve targets. · Delegating tasks to team members. · Conducting training of team members to maximize their potential. · Empowering ...
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SDR-Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام
Property Finder Nasr City, مصرSDR-Team Lead · Experience Matters: You have 7+ years of enterprise sales experience, making you a seasoned professional in your field. · Excellent Communication: Your exceptional verbal and written communication skills help you convey product ideas to clients effectively. · Cust ...
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Customer Service Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
SSC Egypt Cairo, مصرManage and lead a team of customer service representatives · Set and maintain high standards for quality customer support · Review and report on team performance · Handle escalated customer inquiries and complaints · Collaborate with other departments to resolve customer issues · ...
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Contact Center Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام
IGT Solutions egypt Cairo, مصرLead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. · Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant me ...
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Web Development Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Trufla Cairo, مصرJob Responsibilities · Manage a team of developers to deliver various projects including client implementations, module development, support tasks and updates to the product core · Perform team leadership tasks including mentoring developers, performing code reviews, and facilita ...
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Account Management Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام
bayantech egypt Cairo, مصرTeam Leadership: Lead and manage a team of account managers, setting performance goals, providing guidance, and fostering a positive work environment. · Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact for t ...
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Safety Investigations Team Lead
تم العثور عليها في: DrJobEn EG S2 - منذ 23 ساعة
Uber Cairo, Egypt Cairo, مصرAs a Senior Product Engineer in our technical team, you will play a vital role in leading the definition, deployment, and optimization of Talitrix Electronic Monitoring products that include our sensor, mechanical, electrical, and firmware components, strap & attachments, and alg ...
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Live order Team lead
تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام
Nana Cairo, مصرJob Description · Respond to customer queries in a timely and accurate way, via phone, email or chat · Identify customer needs and help customers use specific features · Monitor customer complaints on social media and reach out to provide assistance · Share feature requests and e ...