- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
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Technical Advisor
منذ أسبوع
unfpa egypt Cairo, مصرResponsibilities: · Providing assistance in developing and implementing program reviews. · Advising and sharing your expertise with Technicians. · Defining and developing applications for technical designs. · Coordinating technical activities. · Supporting team members in their p ...
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Technical Support Advisor French Speaker
منذ أسبوع
Concentrix Egypt Cairo, مصرAs a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play ...
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Concentrix Egypt Cairo, مصرProvide prompt and accurate technical support to customers via phone, email, and chat. · Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products · Research and identify ...
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Concentrix egypt Cairo, مصرResponsiblity: · Promptly responding to customer queries via email, live chat, video, phone, and social media channels. · Immediately escalating serious complaints or issues that you are not equipped to deal with. · Liaising with colleagues or managers to find the best solutions ...
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Concentrix Egypt Cairo, مصرProvide prompt and accurate technical support to customers via phone, email, and chat. · Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products · Research and identify ...
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Youth Engagement Advisor
منذ 5 أيام
Pathfinder International Cairo, مصرPathfinder International is seeking a Youth Engagement Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning ...
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Mel Advisor
منذ 5 أيام
Pathfinder International Cairo, مصرPathfinder International is seeking a MEL Advisor for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproduc ...
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Indirect Tax Specialist
منذ أسبوع
GE Gas Power Cairo, مصر**Job Description Summary**: GE Gas Power · Welcome to tomorrow's energy—today · Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leve ...
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Technical Support Advisor
منذ أسبوع
Concentrix Egypt October City(th), مصرFluency in Spanish is a must B2/C1 · - Egyptians and foreigners are welcome to apply. · - Flexible with rotational shifts. · Paid training · Attractive Salary · medical and social insurance · The opportunity to shine and grow your career with clear paths for development after 6 m ...
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Senior Presales Engineer
منذ 4 أيام
Giza Systems Egypt Cairo, مصرDesigns highly technical solutions for the entire integrated solution components. · Acts as a consultant/advisor for the sales person and client in the complex technical issues and conducts presentations when required. · Reviews the technical components of the proposals ensuring ...
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Senior Presales Engineer
منذ أسبوع
Giza Systems Egypt Cairo, مصرIdentifies the potential supplier(s) list for the provided solution(s). · Acts as a consultant/advisor for the sales person and client in the complex technical issues and conducts presentations when required. · Reviews the technical components of the proposals ensuring the effici ...
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Presales Manager
منذ 3 أيام
Giza Systems egypt Cairo, مصرDevelopment of LOB strategy & plan · Promotes Giza Systems' image and culture internally & externally. · Develops the pre-sales strategy to standardize the documentation's system, technical proposal final layout and the archiving systems. · Work with other Presales Managers withi ...
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Accountant
منذ 4 أيام
Dyninno Group Cairo, مصرUsed Car Service Technician · Ben Mynatt Chevrolet · Skilled technicians are in high demand. So, to keep a good service tech, you have to treat them right. Here, you ll work alongside some of the best in the business. You ll also be responsible for diagnosing and repairing client ...
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Director Information Centre
منذ أسبوع
unido egypt Cairo, مصرAutomotive Service Technician · Benson Nissan of Easley · Skilled technicians are in high demand. So, to keep a good service tech, you have to treat them right. Here, you ll work alongside some of the best in the business. You ll also be responsible for diagnosing and repairing c ...
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Data Center Pre-Sales Engineer
منذ أسبوع
Interact Technology Solutions Cairo, مصرFocus on identifying opportunities within the Data Center environment. · Build and foster relationships with customers and lead pre-sales initiatives for the practice. · Identify and develop new business opportunities by supporting Account Managers, the delivery team, and marketi ...
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Presales Team Leader
منذ 3 أيام
Giza Systems Egypt Cairo, مصرSales & Development of LOB offering / solution · Promote Giza Systems' image and culture internally & externally. · Work with the presales manager to determine the appropriate supplier and offerings as per the strategy of the LoB. · Review market trends and technological advances ...
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Presales Team Leader
منذ أسبوع
Giza Systems Egypt Cairo, مصرSales & Development of LOB offering / solution · Promote Giza Systems' image and culture internally & externally. · Work with the presales manager to determine the appropriate supplier and offerings as per the strategy of the LoB. · Review market trends and technological advances ...
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Senior Net Full Stack Developer
منذ أسبوع
شركة FlairsTech Cairo, مصرJob Description · Develop technical specifications and architecture · Review and refactor code · Upgrade existing programs through review and refactoring · Document development and operational procedures · Responsible for translating software requirements into workable web-ba ...
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Presales Manager
منذ أسبوع
Giza Systems Egypt Cairo, مصرDevelopment of LOB strategy & plan · Promotes Giza Systems' image and culture internally & externally. · Develops the pre-sales strategy to standardize the documentation's system, technical proposal final layout and the archiving systems. · Work with other Presales Managers withi ...
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Linux Engineer
منذ أسبوع
Canonical Egypt Cairo, مصرEngage customers during presales to gather requirements and explain our technology · Elaborate solutions to be proposed to prospective clients · Participate to the delivery of select projects related to Embedded Linux · Convey market requirements to key stakeholders in our organi ...
Technical Advisor - Cairo, مصر - Concentrix Egypt
وصف
Responsibilities: