- Provide prompt and accurate technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
- Document and escalate unresolved issues to higher-level support teams.
- Maintain detailed records of customer interactions and support activities.
- Proactively identify and address potential customer issues to prevent escalations.
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Serve as a resource to other support personnel
- Participate in ongoing training and development to stay abreast of the latest technology advancements.
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Fluent English Speakers
منذ يومين
Sutherland Egypt Cairo, مصرSutherland (Cairo site) is hiring customer service representatives in Cairo · - Highest Net salary in the market (9500 Basic Net Salary as KPIs). · - Fully Paid training + granted KPIs within training · - Granted KPIs for the first 3 months · - Grads Only · - Medical and social i ...
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Technical Support Advisor English Speaker
منذ 5 أيام
Concentrix Egypt Cairo, مصرProvide prompt and accurate technical support to customers via phone, email, and chat. · Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products · Research and identify ...
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Service Desk Agents English Speakers
منذ أسبوع
Atos Cairo, Egypt Cairo, مصرRequire Head Mistress (to Monitor KG-Class 5) for School in Morena - MP · Experience :3-5 years · Salary: UP TO 40 K Depending on the candidates · Benefits: Accommodation to outstation candidates, Tuition Fee free for 1 child and PF. · Mode of Interview: Telephonic, Written ,an ...
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Service Desk Agents English Speakers
منذ 6 أيام
Atos Cairo, مصرAbout the position · The Analyst will work within the team of Financial Planning & Analysis to assist with the development, implementation, and maintenance of key reports, under the supervision of the team leader in Americas Hub. · The Analyst knows well the cycle of FP&A: plann ...
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Guardian Glass Egypt Cairo, مصر· • Deal with all customer account requests. · • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. · • Ensure the correct products and services are delivered to customers in a timely manner. · • Serve as the link of ...
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Customer Service Agent
منذ يومين
Xceed Contact Center Cairo, مصرWe are Hiring · *Spanish Speakers. Salary up to 14,600 · *Benefits:* · Night shift allowance · Social & Medical Insurance · Transportation provided (door-to-door For Females After 9 pm) · *Requirements*: · - Fluent C1 spanish Speakers to give the best customer service experience. ...
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Account Executive
منذ 23 ساعة
Grand Community Co Cairo, مصرAssistig in making influencers persona for campaigns. · - Executing marketing strategies and coordinate with our community and operations team. · - Handling all campaigns issues. · - Track campaigns deadlines and coverages. · - Prepare performance report to all clients after ever ...
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Airline Reservation Specialists
منذ 23 ساعة
Sutherland Egypt Cairo, مصرCalling all travel enthusiasts · Golden opportunity to join a top airline as a Flight Reservation specialist **(English call center)** · Are you: · - **A fluent English speaker?**: · - **Looking for a dynamic career change?** · We offer: · - **Entry-level positions (no experienc ...
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Digital Marketing Manager
منذ 3 أيام
Mukna Cairo, مصر**Remote job** · A Saudi Arabian Marketing Agency is hiring Digital Marketing Manager · - **Job Description**_: · - Maintain social media presence across all digital channels · - Brainstorm new and creative growth strategies · - Identify latest trends · - Prepare accurate reports ...
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Telemarketing Agent
منذ أسبوع
Exido Global Solutions Cairo, مصر**Key Responsibilities**: · 1. Make outbound calls to potential customers using prepared scripts to introduce company products or services. · 2. Identify and qualify sales opportunities through proactive phone outreach. · 3. Engage prospective customers in meaningful conversation ...
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Business Development Representative
منذ 23 ساعة
Ultatel Cairo, مصر**Responsibilities** · - Market and share how ULTATEL has been working with existing clients to solve these problems and offering prospects additional information from an ULTATEL Specialist · - Keeping assigned businesses in CRM organized and up to date with information uncovered ...
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English Customer Service
منذ 3 أيام
Transcom WorldWide Cairo, مصر**Location**:Egypt, Cairo · **Job category**:Customer Service Representative (CSR) · **Language**:English · **What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · * ...
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Culture Trainer
منذ 3 أيام
SpotOn TA Cairo, مصرAs a culture Trainer you will be conducting training sessions "on-site/virtually", ensuring active participation and understanding among participants and more. · **Deta**iled Duties and Responsibilities** · - Collaborate with cross-functional teams to identify training needs and ...
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Customer Support Specialist
منذ 3 أيام
OTO Cairo, مصرHello from OTO, your passport to seamless shipping in the dynamic MENA landscape As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast netw ...
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World Health Organization Cairo, مصر**Contractual Arrangement***: External consultant · **Contract Duration (Years, Months, Days)***: Start date: 15 February 2023 End date: 14 October 2023 · **Job Posting***: Jan 19, 2023, 5:13:29 AM · **Closing Date***: Jan 26, 2023, 4:59:00 PM · **Primary Location***: Egypt-Cairo ...
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Bilingual Customer Service Representative
منذ 5 أيام
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer service by assisting clien ...
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Call Center Agent
منذ 3 أيام
Xceed Gîza, مصرXceed Hiring · *Italian Speakers*. Salary up to 14,600 · *Benefits:* · Night shift allowance · Social & Medical Insurance · Transportation provided (door-to-door For Females After 9 pm) · *Requirements*: · - Fluent C1 Italian · - English B1 · - Flexibility with the rotational shi ...
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Customer Service Representative Bo
منذ ساعتين
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Customer Service Representative** · Job Responsibilities: · - Closely work with the Director o ...
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Travel Advisor
منذ 5 أيام
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Travel Advisor** · Job Responsibilities: · - Provide superior customer service by assisting cl ...
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Travel Advisor
منذ 3 أيام
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer service by assisting clien ...