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    Quality Assurance Specialist Call Center - Alexandria, مصر - Nile Projects & Trading

    Nile Projects & Trading
    Nile Projects & Trading Alexandria, مصر

    منذ 6 أيام

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    وصف

    Job Description

    • Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
    • Provide clear insight into performance drivers and the levers which impact performance.
    • Give recommendations for process improvements based on the customer experience and feedback.
    • Design quality rules and guidelines to achieve the highest performances with team managers.
    • Compile and track performance for teams and individual level.

    Job Requirements

    • Bachelor Degree.
    • Comfortable using computers.
    • Fluency in English is a MUST
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