- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
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Real Time Analyst
منذ 3 أيام
PBSC Alexandria, مصر**Job Description**: · - Dedicated advanced reporting Analyst will be required to handle all new onboarding and EWFM profile creation, changes, shift updates, headcount changes, within EWFM and Files · - The Altice and Vendor "Real Time Management Analyst" is responsible for maxi ...
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UX Centers Alexandria, مصرJob Description · We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project . · The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues. ...
Contact Center - Alexandria, مصر - Concentrix Egypt
وصف
Responsibilities: