وظائف
>
Cairo

    Cloud Support Engineer - Cairo, مصر - Canonical Egypt

    Canonical Egypt
    Canonical Egypt Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 6 أيام

    Default job background
    وصف
    • Investigate issues reported by customers by researching and escalating issues
    • Work to resolve complex customer problems related to Canonical's portfolio of products.
    • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
    • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
    • Participate in a regular weekend working rotation.
    • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
    • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

    Background check required

    What are we looking for in you

    • Excellent verbal and written communication skills in English.
    • Hands-on experience supporting Linux systems including 2 or more of:
      • Virtualization / Cloud - primarily using KVM or OpenStack.
      • Containers - especially with Docker, LXD/LXC, or Kubernetes.
      • Storage technologies - block, object and network.
      • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
    • Linux integration with other environments (authentication/directory services, network file systems, etc.)
    • Cloud computing (provisioning, monitoring, orchestration, etc.)
    • Troubleshooting experience:
      • Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
      • Understand OS and Application level bugs and advise on next steps
      • Programming fundamentals in any language.
    • Customer support experience:
      • Customer needs are top priority
      • Communicate clearly and set the right expectations.
    • Ability to travel
  • orange egypt

    Application Support and Cloud Operation Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام

    orange egypt Cairo, مصر

    Description de lentreprise · Notre client est le plus important distributeur de magazines et de journaux au Qu Gr ce un r seau de plus de abonn s et 6 500 points de vente, incluant plusieurs grandes banni res, il a distribu en 2022 plus de 80 millions d exemplaires de journaux et ...

  • Ignite Solutions

    Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 14 ساعة

    Ignite Solutions Cairo, مصر

    Job Description · End User Support Services for IT Business Environment including Users computing environment OS and Application , Networking troubleshooting and support · Backend Support and administration including Active Directory - file Server - backup , Anti-virus. · Firewal ...

  • orange egypt

    Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    orange egypt Cairo, مصر

    Responsiblity: · Providing customers with IT support via desktop solutions, chat functions, emails, and calls. · Assisting customers with account setup and application installations. · Ensuring optimal application functionality by configuring networks. · Troubleshooting IT issues ...

  • Dubizzle Egypt

    IT Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    Dubizzle Egypt Cairo, مصر

    Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs. · Have a deep understanding of dubizzle Egypt IT applications and core infrastructure. · Provide Support for all IT related matters · Provide IT induction to new employees. ...

  • GET Group- Egypt

    IT Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 6 أيام

    GET Group- Egypt Cairo, مصر

    Our client is a reputed manufacturing company that is currently looking for a Site Supervisor (Senior Draftsman) - Joinery and Furniture with joinery and furniture This role will be based in their production area in Sharjah and might need to visit the client s site from time to t ...

  • IT Pillars

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    IT Pillars Cairo, مصر

    Job Description · Support customers and company engineers by providing troubleshooting/knowledge transfer. · Provides remote technical support through the TeamViewer platform and through communication with our customers and agents. · Log support tickets and track status with diff ...

  • myGwork

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ يومين

    myGwork Cairo, مصر

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transp ...

  • vodafone egypt

    Cash Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 3 أيام

    vodafone egypt Cairo, مصر

    · • Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems. · • Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement · v · • Maintain and monitor deployment, ...

  • IDEMIA

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 14 ساعة

    IDEMIA Cairo, مصر

    Monitor and optimize system performance, availability, and reliability. · Respond to and resolve technical issues and service requests in a timely and efficient manner. · Document processes, configurations, and troubleshooting procedures. · Collaborate with cross-functional teams ...

  • al ahly momkn egypt

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ يومين

    al ahly momkn egypt Cairo, مصر

    Do you love cars, especially 4WDs and would love to work for a well known national brand? · Our client, a well known national brand in the Automotive, 4WD accessory market and Car Audio industry have an exciting opportunities available at a Brookvale workshop for an apprentice to ...

  • Ericsson Egypt

    Ip Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    Ericsson Egypt Cairo, مصر

    Responsibilities: · • Customer Management and Issue handling · • Handling of dedicated support · • Software Update Management (SUM) handling · • Remote Service Gateway (RSG) mentoring Leading and developing a stellar sales team · ...

  • egybel

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 6 أيام

    egybel Cairo, مصر

    Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...

  • MICROSOFT

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 14 ساعة

    MICROSOFT Cairo, مصر

    Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...

  • Henkel

    Customer Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    Henkel Cairo, مصر

    Great opportunity for a Structural/Bridge Engineer looking for a company with growth · Responsibilities:Lead design/prepare plans, estimates and specifications for bridges · Perform structural analysis/design with a focus on Illinois Highway and Tollway structures · Review shop d ...

  • mcv egypt

    As Tech Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 14 ساعة

    mcv egypt Cairo, مصر

    Hospital near Madison, Wisconsin seeking Locum Nurse Anesthetist, Active Wisconsin license Monday through Thursday, no weekend · JETT Medical Staffing is a Physician Assistant owned medical staffing agency focusing on Advanced Practice Providers for Permanent and Locum Placement ...

  • alshaya group

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 14 ساعة

    alshaya group Cairo, مصر

    Responsibilty: · Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and netwo ...

  • Ericsson Egypt

    Ip Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    Ericsson Egypt Cairo, مصر

    We are looking for a Senior Accountant to join our team with Audit Firm experience and Chartered Accountant Intermediate experience. He should be in Dubai, with at least 10 years of experience. · A highly motivated & creative individual who wants to grow and make a difference. Ap ...

  • Ericsson Egypt

    Imsmss Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 6 أيام

    Ericsson Egypt Cairo, مصر

    Responsibilities: · • Handle customer issues as dedicated support, 24x7 · • Handle Software Update Management (SUM), Load IPA / EPA / EP packages on Ericsson Core nodes · • Mentor Remote Service Gateway (RSG) · • Drive CSR review meetings with SDM · • Perform preventive maintenan ...

  • MICROSOFT

    Technical Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 14 ساعة

    MICROSOFT Cairo, مصر

    Ensuring the company's technical compliance with applicable laws and regulations. · Conducting tests and studies into the company's product compliance. · Producing reports on compliance testing, developments, and processes. · Instituting best-practice procedures for compliance an ...

  • Ericsson Egypt

    OSS Support Engineer

    تم العثور عليها في: DrJobEn EG S2 - منذ 4 أيام

    Ericsson Egypt Cairo, مصر

    Responsiblity: · Responsibilities: · Providing customers with IT support via desktop solutions, chat functions, emails, and calls. · Assisting customers with account setup and application installations. · Ensuring optimal application functionality by configuring networks. · Troub ...