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    OSS Support Engineer - Cairo, مصر - Ericsson Egypt

    Ericsson Egypt
    Ericsson Egypt Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 5 أيام

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    وصف

    Responsiblity:

    Responsibilities:

    • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
    • Assisting customers with account setup and application installations.
    • Ensuring optimal application functionality by configuring networks.
    • Troubleshooting IT issues by asking customers targeted questions.
    • Providing customers with step-by-step guidance to resolve technical problems.
    • Following up on technical queries and providing prompt feedback.
    • Prioritizing customer queries and escalating serious technical issues to IT developers.
    • Documenting error reports and monitoring performance metrics.
    • Relaying application functionality feedback from customers to IT developers.
    • Compiling IT instruction manuals and useful IT support resources.
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