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Alexandria

    Operations Supervisor - Alexandria, مصر - Nile Projects & Trading

    Nile Projects & Trading
    Nile Projects & Trading Alexandria, مصر

    منذ يومين

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    وصف

    Job Description

    • Communication Channel with CS team by sharing any updates from Retail Dep.
    • Coaching Customer Service Team to improve their performance and enhance quality delivered to our customers.
    • Supporting the team with any obstacles they might face or any concerns related to Hotline, Survey complaints & Tire Claims. "To coordinate with Senior which Areas to support to be properly organized"
    • PIC for Follow Ups sheet "to enter all data on daily basis of Hotline & Facebook inspections & Complaints" as well as checking with each Rep the level of satisfaction.
    • Check with Quality Assurance Supervisor their notes on CSR' Hotline assurance , Survey assurance , Case Review & Weekly Evaluation and add input to make a final analysis to share it with Team Leader Every 2 Rounds.
    • Responsible to train the new comers and to pay full attention the new comer while handling Hotline or Survey calls, transfers, reservations.....
    • Typing and reporting all the customers comments in the daily report + Following up negative comments and find a solution with Area Supervisors' assistance + Typing and reporting the follow up with the customers and update the reports

    Job Requirements

    • At least two-year relevant experience in a senior position
    • Comfortable using computers.
    • Fluency in English is a MUST
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