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    Senior Consultant - Cairo, مصر - EY

    EY
    EY Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف

    Dispatcher / Administrative Support

    As a member of our dispatch and administrative support team, you will have a pivotal role in the success of We value our relationships with clients and This role is a point of contact for The successful candidate must understand the need to serve others needs, while maintaining communication with us to ensure we meet Elevate is a fast-growing company; cultivating open and effective communication is imperative to our Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed

    The successful candidate will thrive in a fast-paced environment, work independently, and make informed decisions while maintaining effective communication with remote team

    Summary: Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims

    Administrative / Adjuster Relations

    • Serves as first point of contact for clients and maintains an excellent customer service
      • Solves issues if
      • Escalates issues as
    • Develops and maintains relationships with field staff including but not limited to:
      • Participates in CAT deployments and shifts adjuster coverage as
      • Talks to the
        • Celebrates their triumphs
        • Understands when they re struggling and finds the correct resources to provide additional
      • Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation
    • Alerts management staff to claims requiring additional oversight and / or forward
    • Maintains and distributes various company-wide documentation as
    • Handles incoming claim assignments, email communications to the claims email box, and main phone
    • Coordinates part time administrative staff and assists in entering new claims into the Claims Management System ()
    • Maintains records through the Claims Management System (FileTrac) as
    • Assigns claim files to field adjusters as
    • Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as

    Additional Duties

    • Other duties as assigned by leadership, either verbally or in

    Requirements & Qualifications

    • Experience in a claim environment, specifically with Independent
    • Experience in both carrier and independent adjusting roles is
    • Experience working with a remote
    • Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is
    • Competency with
    • Experience working with an independent contract
    • Demonstrated effective verbal and written communication
    • Effective customer service, organization, influence, critical thinking, conflict management, and teamwork
    • Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close


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