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    O2C Demand Capture Associate - Cairo, مصر - Nestlé

    Nestlé
    Nestlé Cairo, مصر

    تم العثور عليها في: DrJobEn EG S2 - منذ 17 ساعة

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    وصف
    • Capture demand through both manual and electronic order methods.
    • Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
    • Handle situations where digital order capture isn't available and complete orders manually.

    Exception Management:

    • Identify and report system failures encountered during the order capture process.
    • Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
    • Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.

    Continuous Improvement:

    • Participate in NCE (Nestlé Customer Excellence) operational review meetings.
    • Contribute ideas for continuous improvement of the demand capture process.
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