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    Customer Experience Lead - Cairo, مصر - Johnson & Johnson

    Johnson & Johnson
    Johnson & Johnson Cairo, مصر

    منذ أسبوع

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    وصف
    Janssen NEMA is recruiting for a Customer Experience Lead for Near East, Maghreb and Africa (NEMA) to be located in Egypt, Morocco, Algeria or Lebanon.

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

    Summary of the job:

    The Customer Experience Lead for NEMA belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases.

    Duties & Responsibilities

    The Customer Experience Lead, reporting to NEMA CRM Manager, will work closely with line managers and team facing customers, across several aspects:
    1. As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion, as well as hold responsibility for monitoring data quality.
    2. As a Connector - apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.
    3. As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.
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