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Cairo

    Admin Assistant - Cairo, مصر - GROOVY Medical Spa

    GROOVY Medical Spa
    GROOVY Medical Spa Cairo, مصر

    منذ أسبوع

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    وصف

    Job Description

    • Greet the customer with warmth, courtesy & personalized greeting
    • Identify and assess customers' needs to achieve satisfaction
    • Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type
    • Provide in-depth service knowledge including benefits, and overall value
    • Inform customers about discounts and special offers
    • Fulfill the customer need with speed & simplicity (Can do attitude)
    • Handle customer complaints in a calm, positive and professional manner, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Build sustainable relationships of trust through open and interactive communication
    • Ensure that the customer got all the needed service before leaving the counter
    • Accurately handle cash, and inventory
    • Maintain a clean and tidy work space
    • Report anything unusual, or any major incidents, to management
    • Work with customer service manager to ensure proper customer service is being delivered
    • Recommend potential services to management by collecting customer information and analyzing customer needs
    • Follow communication procedures, guidelines and policies
    • Handling opening & end of day operation

    Job Requirements

    • Presentable, self-motivated
    • Ability to work under pressure
    • Teamwork oriented
    • Self disciplined.
    • Excellent Negotiation and communication skills.
    • Ability to multi-task, prioritize and manage time effectively
    • Fluent spoken & written English language
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