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    Guest Relations Agent - Cairo, مصر - Intercontinental Hotels Group egypt

    Intercontinental Hotels Group egypt
    Intercontinental Hotels Group egypt Cairo, مصر

    منذ 5 أيام

    Default job background
    وصف
    Acknowledging IHG One Rewards members and returning guests in person or over the phone.


    • Respond to guest inquiries, requests, and complaints promptly and professionally.
    • Provide accurate information about hotel facilities, services, and local attractions.
    • Coordinate with other hotel departments to fulfill guest needs and special requests.
    • Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
    • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
    • Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
    • Seeking feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
    • Keeping close contact with guests for feedback, complaints and compliments – and following it up
    • Managing, recording and resolving guest or customer complaints promptly
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