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    Head of SW Services - Cairo, مصر - Ericsson Egypt

    Ericsson Egypt
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    وصف


    Responsibilities:




    • Transform the SW Services portfolio to cloud-native solutions
    • Actively contribute on the success of the entire CSW product portfolio.
    • Develop strategies to deliver high-quality cloud services to customers
    • Manage all aspects of services delivery, including scoping, planning, deployment, and support
    • Provide leadership and guidance to the services delivery team
    • Collaborate with cross-functional teams to ensure smooth delivery of services and improve SW offerings
    • Manage customer relationships and act as a primary point of contact for service-related inquiries and issues
    • Continuously monitor and improve service delivery processes to ensure efficiency and effectiveness, ensuring that service level agreements are met or exceeded


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